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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was tidy but worn, stains on carpet and microwave
Business response:
Thank you for taking the time to post a review. We are sorry for the issues you encountered in your room. Your feedback will be shared with our housekeeping team for review and action. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
The room had a strong odor like chemical, probably used to clean the room since is a pet friendly hotel. During my stay the room was never cleaned. ( beds done and towels changed)
Business response:
Thank you for your review. We are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The room was filthy. I think that says it all. Again, the room was filthy.
Business response:
Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Room had been cleaned, but the carpet was sticky and gross, had to wear our shoes any time we walked on it. The fixtures in the bathroom and kitchen were cleaned but in general disrepair. Staff seem to be good but the property needs serious work.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. On a positive note, we are happy you liked our friendly staff. We hope you will consider and return so we can make it up to you. Sincerely, Hotel Management
Bedding was outdated. The mattress was worn and the pillows flat. The tv stations were lacking selections. The smell of Marijuana throughout our hallway was unbaring brought it up to the staff, they seemed to not care
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ou... read more
Room was dirty and smelled like wet dog. The shower had like an oily feel on the floor had to put towells all over it. Bottom line avoid it if you can.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
No THANK YOU!!!!!! Bad. Horrible. Dirty. Shady characters hanging around the dark parking lot smoking weed or something. Bad. Oh and by the way. I didn’t have a room when I arrived. They gave it away. So had to scramble to find another place AT MIDNIGHT!
Business response:
Thank you for sharing your feedback. Please accept our apologies for the reservation mix-up and that we regret we were unable to accommodate you this time. We will investigate what went wrong in your instance. Although what happened is not typical, we have room to improve, and we assure you we will. Your concerns regarding the cleanliness have been shared with our housekeeping team to ensure a better experience going forward. We hope to have the chance to accommodate you with a better experience in the future. Sincerely, Hot... read more
Stay elsewhere The room was supposed to be non smoking but it smelled like cigarettes and there was burn marks on the counters. It stunk the bed was awful and the room was disgustingly dirty! No trash cans nothing in the room either! Staff wasn’t helpful.
Business response:
Christine, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Nothing, will never stay here again. First they gave us a room that had not been cleaned, sheets on the beds were not changed. There was still a burrito in the microwave from previous guest. Then they gave us a different room, this one was cleaner but someone was playing loud music all night long. Will not stay here again.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you experienced at your initial room. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.