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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissatisfied Checking in i stood at the counter for a few minutes and had to get the employees attention. My first room smelled like stale smoke. I was moved to another room that had no curtains up at the windows as well as in the shower. The room had been cleaned with an excessive amount bleach. At going back to the desk the manager was called over to see what was the issuse and at me telling her that my first room smelt smokey and this room smells like fritos and has no curtains. She looked puzzled and clarified what i mea... read more
Business response:
Sharon, thank you for your review. We apologize for the issues you encountered in your rooms and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
En hacer la reservación muy fácil y todo que tenga que ver con la reservación, todo me llegó rápido. Pero en donde hice la reservación cuando fui hacer el cheq in, me notifican que hay reservación pero que no pagué y fue un mal rato. Ya que viaje 3hr para llegar a mi habitación a descansar y no pude.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Terrible
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. We are truly sorry and hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Would not recommend to anyone. Dirty, bathtub didn’t drain, bugs when we came back, AC barely worked,uncomfortable bed and the pullout couch was a disgrace, one lady at the customer service was kind, the other was very very rude. Please do not stay here even if it is your cheapest option. It is NOT worth it.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Hotel is okay... room comes with bare minimum. Our fridge didn’t work so our things went bad in there. Our room smelt like weed everyday due to neighbors. Very interesting crowd
Business response:
Thank you for your comments. We apologize for the issues with the refrigerator and the smokey experience. We are sorry for the inconvenience caused and assure you to discuss this with the appropriate individuals and associates to take corrective actions. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
This was a last minute booking. The room we booked was unavailable and we here given a smaller room with no compensation offered. The room was dated with lots of wear and tear. The sink stopper was stuck in the down position and we couldn’t drain the sink after brushing our teeth. The bed was uncomfortably firm yet the pillows were so soft, they compressed completely flat. I cannot recommend this hotel.
Business response:
Thank you for sharing your concerns. We are sorry for being unable to provide you with the suite of your choice. We also apologize for the maintenance issues in the one you stayed in. We will discuss your comments with our associates to deliver a better guest experience. We hope to serve you in the future. Sincerely, Hotel Management
Disgusting hotel! I checked in and headed to the room, on the way there was a man sleeping in the hallway, vomit all over the carpet, smelled like weed, people yelling and then once I opened the room door I seen bugs and old food! It looked like someone had been living there. It seemed like this hotel was a crack hotel. Lots of disgusting people and very dirty. I walked in and walked right back out!
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping team as well as our pest control provider to make sure the problem is resolved. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Only in a pinch As soon as we opened the front door and turned on the light, we were greeted by a cockroach. Lights did not turn on, bathroom fan did not work, bath tub walls were covered in mold, and the top blanket had pink stains. Hallways smelled like smoke on one floor and cat on the next. Elevator was broken. If you need to in a pinchC go ahead, if not, go else where.
Business response:
Thank you for taking the time to review your stay with us. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
As soon as we stepped into the lobby we were overwhelmed with the smell of weed. It permeated through the entire first floor, and we could also smell a strong cigarette smell throughout the hall by our room even though all rooms nearby were nonsmoking. There was no remote in our room, the hairdryer was busted, and the fan in the bathroom made a noise so loud that it nearly gave me a heart attack every time I turned it on.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.