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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your money or time here Our room/ bed type was given away and no longer available. The air conditioner didn’t work and the room stunk of smoke though I had requested a non smoking room. It was incredibly uncomfortable.
Business response:
Thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. Also, we apologize for the issues you had in your suite. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward. We hope you will choose us again in the future and... read more
Upon arrival the property was dirty. There was a trash can at the entrance overflowing with garbage. The person to check us in was unkept and disorganized. The carpet in the lobby was dirty and dingy. There was a liquor bottle in a brown bag next to our room door. Inside the room smelled stale and musty. The tub also had mold and mildew. Because it was almost 12am and I was traveling with children we just changed our clothes and laid on top of the cover and slept. And soon as we got up we were out of there.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We hope you and your children will consider staying with us again the next time you are in the area... read more
The rooms were disgusting, the first room had an unmade bed, dirty trash can, tobacco all over the counters. As if it had not been cleaned at all. When we asked for a new room the front desk told us that if we were not happy with our new room we would have to get a refund. The new room was a tad bit cleaner but smelled like urine.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the cleanliness issues you had in the suites assigned to you. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We value your business and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Managem... read more
the sofa bed mattress was dirty. No towells to take a shower.
Business response:
Thank you for sharing your review. We are sorry for the housekeeping oversights in your suite and regret the inconvenience this caused. We have shared your concerns with the appropriate team to be more diligent going forward so we can better serve our guests. We value your business and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
This place is dirty!!! Stained sink stained tub, filthy carpet and....roaches in the kitchen area! This place was over priced for one night do to the Super Bowl...this placed should be rate a 1 star....and that one star goes to Angela the receptionist she was pleasant and helpful
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for the cleanliness issues you encountered. Please be assured we will share your feedback with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are glad you were pleased with the service our associates provided. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.