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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean. Dirty bathroom. Old and smelly. I checked for bugs but didn’t see any.
Business response:
Thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Sickening and dirty The room we booked was supposed to have 2 beds and a pull-out couch. We were 4 adults and 2 kids. When we got to the room, it was musty, empty cups from previous users and the toilet and tub looked like it wasn't cleaned in a while. There was no couch and therefore no way for all of us to sleep. We went to the front desk and reported this. We were told that this was last room, the couch was broken and nothing could be done. We asked for some sheets and slept on the floor. It was very upsetting.
Business response:
Thank you for your review. We apologize for the difficulties you experienced in your suite and that it was not resolved to your satisfaction. Your feedback will be shared with our maintenance and housekeeping teams for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you all will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Go elsewhere We got two rooms, the faucet in the kitchenette did not work in one and the other room was absolutely filthy, it looked like the bathroom hadn’t been cleaned in a while. There was mold between the tiles and the toilet had mildew. Shower curtain was dirty and the bedspread had a lipstick stain. Don’t even get me started on that filthy sofa bed with suspicious stains on it. Overall just a bad stay. The front desk never seemed to be available when needed either.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
I would never go back. They need more checks and balances for housekeeping. Very little toliet tissue in room - less than one roll for double bed suite which is meant for SIX people. No remotes in either room. Asked for sheets for sofa bed - pillows were already in the room - however u have to also request for pillow covers for sofa bed, its not included with the sheet set. I went to the front desk 4 to 5 times requesting for stuff that should of already been in the room..... complimentary breakfast should be called complime... read more
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our team, and they are working diligently to make sure that we do not repeat these service issues in the future. We are also sorry our staff was not as responsive as they should have been in working to address your specific concerns. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us th... read more
The only thing I liked was the convienence, the room had a smell I cannot describe, the pillows smelled musky odor, which I covered with towels to be able to sleep, the room was just not what was described. I only had to sleep so I slept oh and the breakfast was a joke
Business response:
Thank you for letting us know about your recent stay and the odor you experienced with your room. We have steps in place to inspect every room after it has been serviced. Unfortunately, we may have missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience; therefore, we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
I like that there was a kitchenette and the property was close to my destination.
Business response:
Thank you for sharing your feedback with us. We are glad to know you were happy with the kitchenette and that our location worked perfectly for your visit. We appreciate your business and hope to earn the highest rating by providing you with an even experience on your future visit to our hotel. Sincerely, Hotel Management
Do not stay here - lots of other hotels. Dirty, unkept, broken elevators, located directly behind a Penthouse Gentlemen’s Club, some unsavoury guests, noisy, and limited breakfast.
Business response:
David, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We have taken note of your comments as we are always looking for ways to improve our future guest experience. Thank you for sharing your feedback with us. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent stay. Sincerely, Hotel Management
Everything was awful.
Business response:
Baher, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.