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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where to start.... upon entering the main hallway to our room all I could smell was marijuana. Once in the room, there was a musty smell. The floors had not been swept, carpet had not been vacuumed & I'm not entirely sure the sheets were clean. I found 2 different hairs on one bed & toe nails in the other. No extra sheets for the sofa bed. I know there are restrictions due to COVID-19 but there was no information regarding what changes were made. No pool access, no gym access, & no breakfast. Will not be staying at an Extend... read more
Business response:
A well-appointed suite makes a guests' stay a comfortable one, so we apologize as this was not your experience. We will relay your comment to our housekeeping team to ensure we deliver well-appointed accommodations. Your concern regarding the hallway will be utilized to enforce our no-smoking policy effectively. Moreover, we are also sorry for the disappointment you had due to the amenities not being available due to such circumstances. We hope you will allow us the chance to improve your impression of us. Sincerely, Hotel M... read more
Bed Bugs So many bedbugs in room 212. Family is so disappointed and paranoid. We were offered another room but declined because we weren’t comfortable.
Business response:
Charles, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope you will consider coming here again with your family so we can redeem ourselves. Sincerely, Hotel Management
Filthy, No Smoke Free Zone, Hair everywhere If you value your time and expectations I would stop and move on to another hotel right now. We checked in there was no clean sheets, no towels and best of all if you expect a clean room with no evidence of previous guests meaning no hair balls in the bathroom drawers/cabinets than you struck gold cause let me tell you they do the minimum Visual Basic here. The hallways and elevators wrecked of smoke even in a NON smoking level it was barely bearable. We were given a non smoking ro... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
My kids said if they could rate this place with 0 stars they would lol.
Business response:
Leonela, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I would not recommend staying here. Not clean and noisy.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Absolutely worst stay...rude & filthy First and last time at an extended stay. The place was filthy. Had to request new bedding 3 times to finally get sheets without hair. After several days request. Housekeeping came to the door one time during the week and asked what we needed but never stepped in. The manager would not allow clean towels to be requested except between 10a-2p. I finally called at 945a to be sure I got my request for towels clean towels (after 3 days) and was told I was calling 15 mins too early ! Put the t... read more
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the cleanliness and housekeeping service issues you experienced during your time with us, and we deeply regret your disappointment. This is not the impression that we like our guests to leave with. Your concerns have been discussed with our team to take the necessary actions and redouble their efforts in providing you with clean and comfortable suites. We value your feedback and hope you will consider giving us another chance to prove w... read more
Great Staff and Rooms...Hotel is disgusting!! The room and staff was great (The lady that works the front desk (name starts with a V) was soo helpful with great customer service but the hotel itself is terrible...very dirty, people smoking, drinking, fighting right outside the entrance/exit doors...I watched 2 fights that woke me up...kids running up and down the halls knocking on doors...I thought I was honestly in Public Housing or a shelter! It’s sad cause the rooms are very nice....
Business response:
Shonda, thank you for sharing your experience. We are glad to know you were pleased with the room you stayed in and most especially the service provided by our courteous associates. However, we are sorry your experience was hampered by the instances you observed at our premises. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We appreciate your understanding and hope to see you soon. Sincerely, Hotel... read more
ROACHES & STAINES Our room had roaches in it. The carpet completely stained. Bring your own coffee pot. If you are only staying one night you need to have a credit card to pay. You cannot use cash. Something that would have been good to know ahead of time. The morning desk clerk was wonderful and sweet.
Business response:
Thank you for staying with us and providing your feedback. We apologize for the roaches and the cleanliness issues you mentioned in your suite. We have alerted the appropriate individuals to take care of this immediately. We are also sorry that you were not aware of our payment policy. Please do visit us again, and we will ensure you have a great stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.