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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I took the family to a college bowl game in Tampa and wanted a place near the stadium. I reserved a room with 2 beds. The manager called me the day of the reservation and said all they had was single bed rooms but would give me 2 rooms at no additional charge. I told them we would arrive very late and when we got there, the staff had no idea what I was talking about. So I paid for another room and the manager refunded me the next day. Good. But then the air conditioner broke and they said they’d have someone look at it the n... read more
Business response:
Dear Edward, We sincerely apologize for the challenges during your stay. The miscommunication regarding your reservation and the inconvenience with the air conditioning are regrettable. Your experience does not reflect the standard of service we aim to provide. Please be assured that we take your feedback seriously and will address the issues raised to prevent similar occurrences in the future. We appreciate your understanding and patience, and we hope to have the opportunity to regain your trust in the future. If there's an... read more
Not very clean, poor customer service.
Business response:
Dear Samuel, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize for the lack of hospitality and the cleanliness issue you encountered. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you ... read more
TERRIBLE CUSTOMER SERVICE!!!! Terrible customer service!!!! Doris at the front desk that check me in was soooooooo rude!!! she was on the phone while helping me!! she couldn't answer any of my questions!! too busy on the damn phone!!!! get off the damn phone and do better!!! this happened on saturday october 21, 2023 at 8:35 pm
Business response:
Dear Guest, Thank you for your feedback. We deeply value providing considerate and attentive service to our guests; therefore, it is disappointing to learn of the issues you experienced with one of our front desk associates during check-in, and we apologize for any inconvenience caused. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Thank you for choosing us; we look forward to serving you better in the future.Since... read more
I am not sure how this property earned so many stellar reviews. Right from the grimy front entrance to the rooms - this was an underwhelming experience. Only saving grace was Karla who changed my room the minute I called the front desk. The reason why I had to change my room was that I started feeling itchy soon as I lay on the sheets. Overall, this seriously isn't worth it or anything to right home about. If you want to stay close to the airport there are more modern places available.
Business response:
Dear Preetam, Thank you for staying with us and sharing your review. We apologize for your suite not being up to your expectations and for the inconvenience caused by moving to a new room after your arrival. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your feedback is important to us, and we will promptly address the issues to ensure our guests have a comfortable stay. We hope you will consider giving us another chance to provide you with the relaxing... read more
Friendly Staff in Shabby Hotel The hotel was difficult to locate at night because all the lights in the parking lot and on the building were out. One lobby light inside was on so we could see the doorway entrance. The woman at the desk was friendly and helpful. The hotel is in sad shape. Our room was clean but One corner of bathroom tile was coming up and moldy. It appeared room was as cleaned as the cleaner could make it given what he had to work with. The mattress was horrible with lumps. Pillows were flat. Breakfast was s... read more
Business response:
Dear Gail, Thank you for being our guest. We are sorry for the disappointment with the bathroom condition and the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Your remarks about the breakfast are shared with the Brand Leaders for improvement. Please return; we will surely provide you with the outstanding stay you deser... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,828 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.