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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches
Business response:
Ashton, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincere... read more
The property had roaches and the hot water wasn't very hot for showers.
Business response:
Robert, thank you for being our guest and sharing your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, well-maintained, and bug-free environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with our pest-control provider and maintenance team to ensure we are well poised to serve you better in the future. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Manag... read more
Terrible area. I called telling them flight was at night may arrive after 1:00am, I was told no problem whenever you area & they gave me room away. Absolutely unbelievable
Business response:
Betsy, thank you for choosing our hotel and taking the time to share your concerns. We want to genuinely apologize for the issues you encountered during your visit and the confusion regarding your reservations. We certainly understand the frustration you experienced and are very grateful for your patience. We assure you that we will look into this matter from our end to see what went wrong. We hope you will allow us another opportunity to accommodate you in the future and provide you with the hospitality you should always ex... read more
Musty odor throughout. The rudest front desk clerk I’ve ever met. We arrived at 2pm and needed to be somewhere right at 3:30 so we needed to change clothes. She said absolutely no check in until 3. We went next door for a quick lunch. Came back at 3 and there were 12 people waiting in line to check in. We missed our event by one hour.
Business response:
Kimberly, thank you for taking the time to share your feedback. We are sorry to learn about the experience you had with our front desk staff and apologize for the inconvenience you experienced, as we were not able to accommodate your request for an early check-in due to our high occupancy. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We hope you will give us another opportunity to show yo... read more
Very disappointed in the room for what we paid
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Disapointed Our room smelled bad and the bed was hard as rocks… Since we just stayed for one night and were tired, we didn’t have the energy to complain. Can’t say if the staff would have given us a new room if we did.
Business response:
Hilma, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your patience, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Horrible all together nothing good to say!!!!!!
Business response:
Ruben, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.