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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am not the one who like to complain but the non smoking room was super smoky with dirty carpet. Told the front desk as soon as I got into the room. She checked it out and said it’s not smoking she said it’s just the carpet and she said the AC need to be on. I said the room is super smoky and ask to change a room . She refused.
Business response:
Doron, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Room was in poor shape We had a very late check in due to a flight delay. There were bugs in the carpet. Little black ones that kept getting on our legs and socks. We went back down to lobby and nice gentleman tried to help us but no other available rooms at the hotel. I asked for a full refund. He gave me his managers business card and said he would make note of the issue. He was trying to be helpful but not much could be done at that point. There was also an odor to the room and the two chairs had stains all over them and ... read more
Business response:
Theresa, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
No flush Not great. Rude staff, toilet was broken, roaches, and no secure doors to get into hotel
Business response:
Thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Meanwhile, we will also share your comments with our team regarding the service issues you experienced and take the neces... read more
the staff was help full but the rooms not so clean and roaches in rooms
Business response:
Sohaib, thank you for your feedback. Please accept our apologies for the housekeeping and pest control issues you experienced during your stay with us. We understand your frustration and have shared your concerns with the respective team heads to make sure no future guest complaints are the same. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
You get what you pay for. Not in a good way. Teeny tiny even for a “full size” bed, room was not generally clean and the hotel had a general funky smell. You get what you pay for I suppose
Business response:
David, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
First of all, when i arrived, there was no reservation for me. Orbitz completely dropped the ball confirming my reservation date change. I was on the phone with Orbitz for over 30 minutes and never got a resolution. As far as the property, it was obvious that there are some questionable people staying there. In fact, my wife stated she did not feel safe being there. Fortunately we were able to find another hotel nearby and Orbitz refunded my money.
Business response:
Timothy, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.