Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Dear Debra, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better imp... read more

Business response:

Dear Christopher, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ... read more

Business response:

Dear James, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will allow us to make it up to you on another visit.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will return.Sincerely,Hotel Management 

Business response:

Dear JAMES, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. Our housekeeping team does everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Please give us a second chance to deliver the outstanding... read more

Business response:

Dear David, Thank you for being our guest. We are disappointed to know about the concerns with your room, and our housekeeping team will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. Also, we regret the bed in your room, which did not provide you with a restful night's sleep, and comments on the same are shared with the management team to improve. We are committed to providing each gue... read more

Business response:

Dear Brian, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management