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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service and “breakfast” The staff were extremely unfriendly and unhelpful. The continental “breakfast” was coffee, nutrigrain bars, oatmeal packets, and prepackaged muffins. On the plus side, the rooms were older but well taken care of.
Business response:
Dear Guest, We apologize for your disappointing experience with our staff and breakfast offerings during your stay. Providing friendly and helpful service is our priority, and we regret falling short of your expectations. Your feedback regarding the breakfast options is noted, and we will consider ways to improve and enhance our offerings. We appreciate your positive comments about the room's condition and assure you that we are committed to maintaining high standards of cleanliness and comfort throughout our property. We ho... read more
Suck fest - drunk and high clientele- filthy floors and bathroom,.
Business response:
Dear Aaron, We apologize for the unpleasant experience you encountered during your stay. Ensuring a safe and comfortable environment for all our guests is our utmost priority. Your concerns regarding other guests' behavior and the cleanliness of our facilities are deeply concerning, and we will address them promptly. We are committed to maintaining high standards of cleanliness and providing a welcoming atmosphere for all guests. Your feedback is invaluable as we continually strive to improve our services. We appreciate you ... read more
Hotel smelled terrible and elevator door sounded like it was a ghost trapped in there.
Business response:
Dear Karen, We sincerely apologize for the unpleasant experiences you encountered during your stay. Providing a comfortable and enjoyable environment for our guests is of utmost importance to us. We will promptly investigate the issues you mentioned, including the odor and elevator noise, to ensure they are addressed appropriately. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Please know that we take your comments seriously and will take the necessary steps to improve. We... read more
I extended one day thru Expedia, they did not allow my son to stay in the room, they wanted my son to pack his stuff, go to the counter check out, then check back in to unpack in the same room. My son got upset at the harsh treatment and the manager threw him out and said she would call the police. And all this happened while the night was paid. 5/5/24 David Rodriguez
Business response:
Dear lourdes, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Even the roaches were high Absolutely horrible, no one at the front desk, check in took 40 minutes and multiple phone calls to try and get someone to assist. There were 6 other people waiting with me trying to check in also. Mold, broken sink, cockroach infested and the whole building reeked of weed. Sinks didn’t drain. You could feel every spring in the mattress.
Business response:
Thank you, Sierra, for sharing your experience. We sincerely apologize for the issues you encountered, from the delayed check-in to the condition of the room. This is not the standard we strive to maintain, and your feedback is crucial for us to address these concerns. Please know that we are committed to making necessary improvements. We hope you will consider giving us another chance to provide a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,828 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.