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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty. The hotel needs to be updated. The front receptionist was amazing. She had to clean the tiolet. Which in my opinion isn’t her job.
Business response:
Thank you for your review. Although you liked the service provided by our staff, we are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. ... read more
The room was basic and for a two night stay we were promised refreshing. When we returned on second day Nothing was done no beds made no new towels. When I called downstairs the front desk person told me everyone had gone home. Then when I asked for towels I received only bath towels. They were out of face cloths and the front desk person said the person who does laundry comes in at 11. How does that help me?
Business response:
Thank you for your stay and for your detailed review. We're sorry that we fell short in our service levels and our staff's reception to your requests. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. We appreciate your business and hope that you will stay with us again the next time you visit the area. Sincerely, Hotel Management
Bunch of tweeters smoking around the hotel. Felt very insecured. Everything was so uncountable. Good thing I didn’t stay there for comfort.
Business response:
Thank you for your review. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Definitely not what I expected. I will never stay at this hotel ever again. I was under the impression that it was nicer than this when reviewing on Expedia.
Business response:
We are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apologies and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
It took over 40 minutes to check in. The rooms we reserved were not available and one of our rooms was still dirty.
Business response:
Thank you for choosing our hotel during your visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, Hotel Management
Didn’t have wash clothes and one towel was stained.
Business response:
We apologize for not meeting your expectations and regret the cleanliness issue you experienced. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Very unhappy worst place I stayed in very dirty smell bad uncomftobel beds
Business response:
Moshe, please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.