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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy hotel near freeway Our room was right next to the freeway could not sleep a wink room 340
Business response:
Sean, thank you for reviewing your stay. We are sorry you were disturbed at night by noise from the freeway. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Disgusting! Towels were dirty, room smelled like insecticides, microwave was filthy, crackheads and homeless people roaming the parking lot. There was a homeless encampment right outside the lobby. Stay as far away as possible from this place.
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Eric, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The price is not justified and the photos/description are misleading. I felt unsafe and had doubts the minute I drove into the parking lot. A lot of homeless and other shady looking people loitering around. I would not recommend this property especially if you are a lady traveling alone. The clerk however was very friendly and did not act surprised when I came back down after seeing and smelling the halls and my room and asked for a refund. I was there because my dad had just passed - I was in a town I did not know, the hote... read more
Business response:
Please accept our sincere apologies for the issues you encountered in your room and regret as you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. Your feedback regarding the cleanliness issue you have been shared with housekeeping team to be more diligent in their efforts. We hope you will consider giving us another opportunity to provide you with the outstanding service you shoul... read more
Wow bad Never going back again!
Business response:
Cynthia, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
It needs a serious facelift. Old peeling Formica counters, stained carpets. And they shouldn’t advertise free breakfast! Wow! Granola bars and nasty packaged muffins? Really? The coffee was decent though.
Business response:
Thank you for sharing a review. We are sorry our hotel did not meet your expectations and that you were unhappy with our breakfast offerings. Your feedback has been shared with our brand leaders to determine new breakfast choices. Also, your review will be used as a training tool to improve our service our forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
It is a halfway house. And homeless shelter. I felt in danger and left after being there an hour. I checked out.
Business response:
Thank you for taking the time to review our hotel. We're sorry you did not felt safe while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
For a place that is not inexpensive it is feels cheap isnt clean and has few amnities
Business response:
Grady, thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for not meeting some of your expectations. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Outside of building covered with cig butts, soda spills hallway littered with trash, bathtub long black hair in and around tub. To much freeway and/or road noise. I've stayed at Motel 6s that nicer and quieter for a better price
Business response:
Ralph, thank you for choosing to stay with us. Please accept our apologies for the cleanliness and noise issues you encountered while you were here. We assure you that we have shared your concerns with our appropriate teams, and we’re working on our procedures in order to prevent such situations from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.