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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lawrence, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
For that expense price not satisfied.
Business response:
Sandra,we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Eh, Not Worth the Money Upon arriving to the hotel, I had to wait a little while to check in because there was no one present at the front desk. After receiving my room key, which was on the third floor, the ENTIRE floor reeked of dog pee. I was not aware that the hotel allowed for pets to stay, which is fine, but they should make sure their floors don’t SMELL Ike there’s pets present. Our A/C was broken, so we slept very uncomfortably throughout the night. The hotel manager did switch our room for the second night with a wo... read more
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Go somewhere else From the outside, the appearance looks decent, but once you get inside it's a different story. Check-in was super fast, and as I was walking to my room, several ceiling tiles were missing. There were two fire alarms while I was there, and on the first one, the worker came out after about 10 minutes and yelled out that everyone could return back to their rooms, but no explanation given for what happened or how she was able to determine it was okay. Police and fire rolled by, but just kept going. I can't reca... read more
Business response:
Please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
It's so dirty and smells. I had to give cancel a five-minute check-in. I went to another hotel in after check-in.
Business response:
A well-maintained property sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Checked in, was given a room that was not ready. Bed torn up and a used condom on the floor. Did not start vacation off in that hotel very well. They then gave us a handicapped room which means no counters in the bathroom and wheelchair access shower so floors are wet. Floor was not clean in the new room so I mopped all the floors. Breakfast was granola bars and instant oatmeal along with coffee - that's all. Utensils are not stocked in the kitchenette. You must go to the office and pick up what you need. Room service availa... read more
Business response:
We are terribly for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered here. Your feedback for the cleanliness issue and our breakfast offerings have been discussed with the appropriate individuals in an effort to improve our service and facilities going ahead. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional ... read more
No pool and food ran out for breakfast an hour. They do not have pool or gym. Also they ran out food for breakfast after an hour it started. I saw people requesting and were able to get some bars etc. we were waiting in the lobby watching this but did not offer us any.
Business response:
Thank you for your review. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Pictures online are deceiving!
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.