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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stuffy This room was very stuffy and when we opened the window the traffic noise was to loud. Air conditioner was to noisy bed was uncomfortable
Business response:
Thanks for being our guest. We apologize you couldn’t experience a good night’s sleep due to the maintenance and bedding issue. Also, we are sorry for the noise issue which hampered your stay. Your feedback has been discussed with the concerned teams in an effort to improve our service levels going ahead and ensure our guests aren’t impacted similarly. Please give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Sincerely, Hotel Management
Smelled like weed throughout the hotel. The hotel smelled like weed, in my room and on the whole floor I was on. People in the parking lot asking for money and cigarettes as soon as you walked out. Never again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Dirty and noisy room Room 240 two windows sondirty that you can’t see throu, and in front of a highway, impossible sleep. The curtains has holes and you get light in the rrom
Business response:
Julio, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Very run down hotel. Would not recommend staying here.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Run! This place is a nightmare. Homeless people and drug addicts everywhere. A man (who was clearly high because his pupils were the size of his irises) looking in my window at night. There was a urine stain on my comforter. Police constantly there - either dropping off homeless people or picking up users. OR maybe from the person who overdosed and died in the hotel while I was there..... Positives: the staff is really friendly, the refrigerator and bathroom were clean, and they allow animals.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not worth the money Checked in and it was Ok service at best. Took stairs and for a non-smoking hotel the whole stairwell reeked of cigarettes. Our hallway smelled of BO and cigarettes. Our room had no towels, soap, a hole in the wall, a rack that was falling off the wall in bathroom, stain on bedspread and overall not a good room. I was only 1 night thank goodness, but would never go back. Not worth 1 star.
Business response:
We apologize for the cleanliness and maintenance issues you encountered while you were here and regret that you were disappointed in the cost of your stay. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Service was great.. mold in the tub.. although I had a kitchen I had to request all the supplies for the kitchen, etc glasses, silverware, pots and pans.. I shouldn't have to ask it should be in the rooms automatically.
Business response:
Diouana, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Kindly be familiar, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please consider staying with us again for a much-improved experience. Sincerely, Hotel Management
The front desk help was very kind, she even put me in a room separate from the people that might be making noise that night so I could have a good night sleep for my run. It started once I got off the elevator, there was a stench in the air not very pleasing. I entered my room and I was happy there was a refrigerator because I brought some food along for my morning snack. I continue settling in for the night, and I decided to start a bath to my horror I found a soap scum on the drain and to my amazement I found some hair and... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Bad service We reserve a room paid for it on hotels .com and they told me they didn’t have a room when we arrive had to travel back home 2hr drive
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.