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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On the third floor where our room was, was a trash room right when you got off the elevator, so the whole time we walked to our room, it smelled like trash. Our room was 4 rooms from the trash room and it also smelled. The “continental” breakfast was also disappointing. The good thing was, the hotel seemed clean. It just smelled where we were.
Business response:
Thank you for being our guest. We apologize for the unpleasant odor you experienced during your stay. We have asked our housekeeping team to deep clean the areas to remove the smell. Also, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Didn’t like anything, needs updating, kitchenette without any coffee pot no utensils no cups . Bedding uncomfortable and lamp over desk didn’t work
Business response:
Please accept our sincere apologies as our hotel did not meet your expectations and regret our hotel policy was not explained to you upon arrival. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will consider a future stay as we would welcome the opportunity to r... read more
Way overpriced. Bathroom had major mold smell and fan not working, had to keep door closed. Empty water bottles under bed, somebody’s dirty clothes under the other bed. Sheets had lots of stains. Groups of people gathered in parking lot outside of window, looked like a drug meetup spot, no security seen.
Business response:
Please accept our sincerest apologies as your stay was not a pleasant one and regret the cleanliness issue you encountered. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Upon arrival found out that they overbooked hotel and tried to accommodate with other type of room. Room given was NOT clean, every piece of linen had a stain. Hotel did not have access from parking in back. By the sign posted on the back of door it looked like the room is rented out for the use for/as a shelter room.
Business response:
Mechelle, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The hallway on the 3rd floor smells terrible. The room was bigger than most with a kitchenette, which was a nice added feature. However the toilet leaked all night, the floor was slippery and soaking wet in the morning. We advised the front desk that we would be gone all day and back in the evening and they said they’d fix it, they never did. Told us to put a towel Underneath it so that it wasn’t a bother. The grab and go breakfast is almost empty anytime after 715, even tho it’s open til 9. They don’t even refill the hot wa... read more
Business response:
Thank you for choosing our hotel for your accommodation needs. We were disappointed to read the details of your recent experience during your stay and we are sorry that we did not live up to our service goals. We have shared your comments with our department heads at our weekly meeting so that we can take immediate corrective action. We would really appreciate you giving us another opportunity as we truly want you to experience our hotel and its typical outstanding service as you should have on this visit. Sincerely, Hotel M... read more
Definitely not my favorite Not the cleanest smelled weird, and there was dust everywhere. Also did feel comfortable sleeping under covers
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered while you were here. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Two thumbs down Not good. The first room smelled awful and the children next to the room were very loud. I had to ask to be changed to another room. The second room was a little nicer, but then my dog started choking on a left over piece of chicken bone that she found on the ground. It was the scariest thing seeing my dog choking on a piece of trash that should of been cleaned up. The towels and the bed sheets had lots of hair on them. Not a place I would stay again.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Once more we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dive . This place is rundown it was not comfortable. Floors were dirty way out dated. Don’t stay on the first floor people were proping the door open so they could go out and smoke right in front of the door and there was homeless people hanging out out there. We got up in the morning and the door was Stella proped open very unsafe . People were yelling the F*** word all in our hall. We went to get grab and go breakfast at 7:30 they were out of muffins all they had was a oats bar and was out of creamer for my coffee. Check r... read more
Business response:
Alex, thank you for sharing your review and the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. It was our pleasure serving you, and thoroughly hope that you will give us another chance in the future. Sincerely, Hotel Management
Area was good. The hotel was run down
Business response:
Ashley, thank you for staying with us during your visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.