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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We went to check in Saturday June 16th. Arrived at 6:30PM and the desk clerk said Expedia should have notified us that a room was unavailable. I checked my text and the only thing I received from Expedia was a confirmation of the room. The desk clerk talked to the manager and she said she would call Expedia.After several minutes the manager said they were overbooked and arranged to have us stay at LaQuinta, gratis. When we got to LaQuinta the clerk asked if we had papers which Extended Stay didn't give us anything. The clerk... read more
Business response:
We are disappointed to read about your experience and apologize for the reservation issue you experienced due to third party website and the inconvenience it caused. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Business response:
Maria, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Staff was unfriendly. The rooms have a Kitchen but there were no utensils. Not even drinking glasses for water. I had to ask for a coffee maker three times. When it finally came on the evening of the second day, no cups, spoons or anything else. They only clean once a week, so no new towels if you only stay four days.Other guest I spoke to had the same issues. Never ever ever will I stay at this horrible place
Business response:
We apologize for your disappointment with our hotel policies and for the inconvenience you had with our service. We provide thorough training for all our associates, and we will redouble our efforts. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. Also note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Counting on your kind generosity to accept our... read more
This was not worth $200 plus a night. The whole hotel needs a remodel. There were not towels in our room when we arrived, had to call the front desk and ask for them. The plastic toilet paper holder kept falling off. The carpet was coming up between the transition of the kitchen area. Good thing I brought my own shower cap because there was not one in the bathroom, this would be a normal item in any hotel room. We had put a "do not disturb sign" on our door and still someone came into our room. I would never stay here again ... read more
Business response:
Connie, thank you for choosing our hotel and for sharing your overall experience. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. However, we are sorry we dropped the ball in your case. We appreciate you being our guest and hope you will give us another chance to serve you better. Sincerely, Hotel Management
Worst Extended Stay America I've ever been in ! No computer available to guests for directions or printing boarding passes.(they did print out my boarding passes at the front desk however) No ice machine. Dog feces in the landscaping all around the hotel. The temperature was almost 100 so the smell was horrible. The only place where there was carpet, in the halls, it was filthy and stained. The elevator was old slow if and smelled bad., if it worked at ill. I got stuck in it for about five minutes. When I got out the person ... read more
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Never Again There was no ice machine. There was no trash can in the bathroom. Stains on sheets. Smoke smell in halls. Traffic noise. Way overpriced for the money.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please know, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Wine country price for a motel The staff was nice. I booked a non smoking room but when we walked in it obviously smelled like smoke. The place had a motel feel to it. The bathroom was clean but some areas were overlooked or wiped down not clean (toilet).
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Steven, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
The only positive was the lady at the front desk, very kind and friendly. The halls smelled of smoke. The room was not well maintained. There was something dirty on the bathroom wall. A recliner which looked as though it came out of a dumpster with stains. The carpet was old and very dirty. We were charged $25 for our puppy, who I wouldn’t let lie in the carpet. Very disappointed.
Business response:
Heidi, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.