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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible first impression. When I first checked in to the first room that was assigned to me, I walked to a room that had just gotten a patch in the wall and it was a huge patch work that was done and there was a mess all over the floor which made my first impression of the hotel terrible. I was disappointed to have walked into a room in that condition and no one was made aware of the condition of the room. The staff needed to communicate better so that this would have been avoided.
Business response:
Dear Michael, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the conditions you described for the room, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We hope to welcom... read more
First room I tried, it smelled like BO, the 2nd room they moved me too the water did not work
Business response:
Dear Trevor, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to offer you our apologies for the inconvenience caused due to the water issue. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. We have shared your feedback with our team so that these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can p... read more
The property looked old. Scuff marks on walls and door frames. The toilet seat doesn’t lift past vertical, so if you don’t hold it up, it falls back down. There was a pervasive fishy smell in the hallway. Thankfully it was not smelly in our room
Business response:
Dear Duyet, We appreciate you taking the time to share your thoughtful feedback, and we apologize for the inconvenience you experienced during your stay. We're committed to providing a comfortable and well-maintained environment for our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, your concerns regarding the property's appearance, maintenance issues, and any unpleasant odors are taken seriously, and we'll share them with our team to enhance our guest experience. We sincerely ... read more
Skip this place Bed had hair in it that wasnt mine. Shower had low pressure and I woke up with back pain. You shouldnt advertise breakfast. That is not a breakfast. Granola bars, instant coffee and packaged muffins are more of a snack on the go.
Business response:
Dear Angela, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the cleanliness of the bed, shower pressure, and breakfast offerings is concerning. We are actively addressing these matters to ensure our guests a more comfortable and enjoyable experience. Your comments guide our improvements, and we appreciate your understanding. We hope to provide you with a much-improved stay in the future.Sincerely,Hotel Management
My bed had dirt or sand in it. I couldnt sleep in it. The room heater did not work. There was nobody available to fix it. I asked at the desk for extra blankets, they did not have any until 10 pm. The kitchenette had nothing in it, no dishes, pans, silverware.
Business response:
Dear Shawn, Thank you for sharing your review and the details surrounding your recent stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us... read more
I was told I was gonna get a refund for the night because of left over alcohol bottles spill all over the floor. I was never given the refund.
Business response:
Dear Leo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The room had a microwave, refrigerator (not in good condition) no plates. Glasses silverware or ice bucket
Business response:
Dear Mike, Thank you for your valuable feedback. We sincerely apologize that the amenities in your room did not meet our usual standards, and we regret any inconvenience caused by our dishware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We appreciate you taking the time to bring this to our attention, and we will work diligently to ensure that we provide exceptional service for all our guests. We take your concerns seriously a... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.