Extended Stay America - Tucson - Grant Road

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Pat, thank you for your review. We are disappointed to learn that your room was not ready upon your arrival, and we want to offer our apologies for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratefulness for your patience with this inconvenience. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely, Hotel Management 

Business response:

Robyn, thank you for sharing your review. We are sorry for the reservation issues you encountered and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If there are any unresolved financial queries please reach out to us directly at the hotel. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you, hope you will give us another try. Someone is available 24/7 for your questions and concerns. 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Jonathan, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Erin, thank you for sharing your comments. We are sorry your stay was not a pleasant one and regret the issue you had with your room. Your comments regarding the cleanliness have been shared with the housekeeping team to make sure this room receives a deep clean. We value all your feedback and hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management