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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay away from this hotel Had to wait a couple minutes for a staff member to go to the front desk around 8pm. While checking in I see a sign that says ask for shampoo so I did and he stated there’s shampoo in the room. When I get to the room no shampoo. Already asleep past 10pm and the front desk calls 2 times, (I didn’t answer the first time) to ask how was my check in. Another strike. My son woke up in the morning to find a cockroach in the bathroom. Safe to say I will never book a room here again.
Business response:
Dear Delwin, We apologize for the inconvenience you experienced during your stay. We understand that waiting for assistance and receiving a call late at night can be frustrating. Additionally, we apologize for the lack of amenities and cleanliness issues you encountered in your suite. We take these concerns very seriously and have addressed them with our housekeeping and front desk teams to ensure that they are not repeated in the future. Your feedback is valuable to us as it helps us improve our services and facilities. We ... read more
Property is a nice location and confortable enough. We did see staff very offensively evict a family that we found out was unhoused, and threatened to call the police on them in a manner that we do NOT believe is lawful in Alameda County. One of us is an elected official working on these issues and advised the family on their rights. Night shift was very nice, but day shift needs to be reported to local regulators.
Business response:
Dear Luis, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. Considering our location, we hope to have another occa... read more
No wifi, and according to the front desk, they do not have anyone doing pool maintenance so we were unable to use the pool
Business response:
Dear Veronica, Please accept our apologies for the inconvenience you experienced during your stay, particularly with the lack of Wi-Fi and the unavailability of pool maintenance. We will address these issues promptly to ensure a more seamless experience for our guests in the future. We appreciate your understanding, and we hope you will consider staying with us again, giving us the opportunity to provide a more enjoyable and complete stay. Sincerely,Hotel Management
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No
Business response:
Dear Mohammed, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
The hotel room I was staying in had a used tampon in the trashcan, and blood stains on the wall. The hotel felt like a ghetto apt complex. Dogs barking and people cooking? Terrible experience, I couldn't sleep at night.
Business response:
Dear Shon, Thank you for reviewing your time with us, and we are disappointed with the unsatisfactory stay. We apologize for any items that were overlooked in the preparation of your room. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward ... read more
The first room that was assigned to us was dirty with toilet paper all over the floor and some in the toilet. We were assigned a second room that smelled like cigarettes. Second room did not have any soap, shampoo or anything to take a shower with. Horrible experience.
Business response:
Dear Alvaro, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell. Smoking is allowed in some places, but we're sorry if it bothers non-smokers. Also, we regret if our housekeeping team overlooked a few spots in the room preparations. Your feedback will be shared with our team to prevent such situations. Our front desk team is there to help you always while you are our guest; please never hesitate to reach out to them.... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,969 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.