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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you need something like bath towels, paper towel, bathroom tissue you have to go to the front office. If you will stay more than 7 days that’s the only time you have room service. There is a continental breakfast but you can only see 5-8 orange 🍊. There’s no courtesy coffeemaker inside the room.
Business response:
Dear Efren, We sincerely apologize for the inconvenience you experienced with amenities and services. We understand your discomfort caused in requesting items like towels and toiletries from the front desk. Your comments about room service and breakfast choices are also appreciated, and we will certainly review our offerings to meet guest expectations better. We’re grateful for your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
It seemed more like a place for transitional housing than a place for a solo business traveler. I am glad I tried it but I would not use this hotel again for business travel.
Business response:
Dear Ellen, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate your business. Please consider a return; we will try to make your next stay perfect in every respect.Sincerely,Hotel Management
Kitchen not stocked It had a kitchenette and the kitchen was not stocked with anything. The drawers were empty. I had to ask for pots and pans. There were no can openers. No regular things that you look for in a kitchenette.
Business response:
Dear Guest, Thank you for staying with us. We are glad you had a pleasant stay overall. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. It was our ... read more
Lo peor que nos pasó aver pagado por un lugar tan horrible
Business response:
Dear Maria, Thank you for your feedback. We sincerely apologize for your disappointment during your stay. It is concerning to hear that your experience did not meet your expectations, as we strive to provide a comfortable environment for all guests. Your comments are invaluable in highlighting areas for improvement, and we will address them with our team to ensure we enhance our services. We appreciate your understanding and hope to have the opportunity to provide you with a significantly improved experience in the future.Si... read more
Really untrained staff, horrible lobby/reception experience. Purchased waters at grocery and left a few at front desk for another member of our party, they were never given to them. Rooms were fine, but everything else was like a bad dream
Business response:
Dear Joshua,We're glad that our rooms met your needs. However, we apologize for the subpar service you experienced from our staff. Please know that this is not the level of hospitality we strive for. We understand the frustration and disappointment this may have caused. We will address this with our team and ensure that similar incidents are prevented in the future. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your trav... read more
Noise stay Not a good stay. Stain on the sleeping sheet, Phone not working, Some lamp lights not working and guess above making noise with their steps and running water at all the times.
Business response:
Dear Carlos, We apologize for the disturbances caused by other guests during your stay. We are sorry their lack of consideration had a negative impact on you achieving a good night's sleep. Unfortunately, our front desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely,Hotel Management
There were too many noises through the walls, in the hallways, from the fridge in the room. There was no restful sleeping during my stay.
Business response:
Dear Joseph, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know that in the future, our front desk will always be available to help make you as comfortable as possible. We hope you will give us a chance to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 2,077 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.