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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was close to job site.
Business response:
Dear William, we value guest feedback; therefore, we thank you for taking the time to share your review. We hope our great location and rooms served you well, but we are disappointed that your experience was not perfect. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Worst hotel There was cockroaches on the bathroom floors and on the walls by the bed. Also the fire alarms kept going off throughout the night and we couldn't sleep.
Business response:
Dear Guest, we are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness, and the room you occupy will be professionally inspected and treated as a precaution. We also apologize that your sleep was disturbed by the fire alarm; thankfully, they were false alarms, and you understand the necessity of our actions. Such events are rare, and we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep. W... read more
For check in I had problem with front desk . The room was okay but the refrigerator was made a noise and the shower wasn’t pressure enough . We changed our room . The second room was okay but still problem for shower . We couldn’t sleep At night because of upstairs noise . At the end if you respect yourself down by choose this hotel . The breakfast was coffee and cookies. I would never come back at this hotel .
Business response:
Dear Ameneh, it wasn't very pleasant to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely Hotel Management
The hotel room was in poor condition . The pillows n beddings were still dirty .
Business response:
Dear Darshana, thanks for your feedback. Please accept our apologies for the cleanliness issue you experienced during your stay at our hotel. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Area is good. Close to restaurants. Dog friendly which we love. Staff are not the best though. Especially the ones in the front who work morning and check out times. She is rude and not friendly. First morning, I asked for plates and utensils. Went downstairs to grab it and she looked and sounded very annoyed. The next day, I asked for the latest time we could check out, she said 11:30. 11:01 she came knocking on our door asking if we are checking out. I politely said that I thought it was ok to stay until 11:30. And she gav... read more
Business response:
Lira, thank you for taking the time to provide your feedback and mentioning that we are a pet-friendly hotel. While you liked our convenient location close to many restaurants nearby, we are disappointed to read about the unpleasant encounter you had with one of our front desk associates and sincerely apologize for the same. We know our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service. Please be assured appropriate measures will be taken t... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.