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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was full of cockroaches. Stay at your own risk!
Business response:
Dear Angela, We are genuinely disappointed to learn about the issues you experienced during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you for your feedback, and we hope you will accept our apologies and consider staying w... read more
Place is a bit old and probably need some remodeling.
Business response:
Dear Franklin, Thank you for sharing your feedback! We appreciate your observations regarding the age of the property. We are continuously working on improving and updating our facilities to provide a better experience for our guests. Your input is invaluable, and we will certainly take it into consideration for future improvements. We hope to welcome you back soon and provide an even better stay! Sincerely,Hotel Management
The only thing I liked was the beds everything else was terrible
Business response:
Dear Jimenez, We’re glad to hear you found our beds comfortable, but we’re sorry to learn that the rest of your experience fell short of expectations. Your comments are valuable and help us identify areas for improvement to better serve our guests. Please know that we are addressing these concerns to enhance future stays. We hope you’ll give us another opportunity to provide a more enjoyable experience. We look forward to welcoming you back. Sincerely,Hotel Management
Nothing really, i had no choice but to stay. Im waiting on my 100.00 deposit to get back on my card. I booked through a 3rd party and didn't know about the 100.00. I only stayed one night, when i was booked for 2 nights and why does it take so long for the money to come back on my card?
Business response:
Dear Leslie, Thank you for sharing your feedback. We apologize for any confusion regarding the security deposit and the delay in its return. Please know that our standard procedure is to process deposits within a few business days, though the time it takes to reflect on your account may vary depending on your bank. We appreciate your patience and understanding. We hope to welcome you back in the future!Sincerely,Hotel Management
Not pleased There was blood stains on the original linen for the bed, when asked for a replacement we were handed another set of stained sheets. We complained on the rooms cleanliness and they came and vacuumed and sprayed air freshener, and brought a third set of sheets finally a clean set. Then the AC didn’t work after they cleaned and after maintenance came to check that he said the plug was finicky and had to be in a certain way. Instead of moving us to a safer room without fire risk they thought this was fine and had us... read more
Business response:
Dear Jerry, Thank you for your feedback. We sincerely apologize for the unacceptable issues with the linens, room cleanliness, and the malfunctioning AC unit. Providing clean, safe, and comfortable accommodations is our priority, and we regret falling short during your stay. Your concerns have been shared with housekeeping and maintenance for immediate review and corrective action. We understand your frustration and appreciate your patience as we address these issues. We hope to welcome you back for a much-improved experienc... read more
Checked in and seen our room. The outside was clean and maintained. But entering the building There was trash in the hallway. After unpacking my family prepared for showers when my son noticed bugs in the kitchen sink. ROACHES were in the sink. Will never recommend this place to anyone.
Business response:
Dear Antwonette, Thank you for your feedback. We’re very sorry to hear about the issues you experienced with cleanliness and pests during your stay. This is far from the standard we aim to maintain, and we understand how disappointing this must have been for you and your family. Please know that we are addressing these concerns with our team to prevent future occurrences. We appreciate your honest review and hope to welcome you back in the future under improved conditions.Sincerely,Hotel Management
Don’t stay here There are a lot of people who live on the property, some up to 3 years. The children run around the property with all kinds of noise late into the evening. The room smelled. Had to open the window, turn off the a/c because the a/c but an acrid smell that was between cigarette smoke and cleaning supplies. I had a headache come on after 5 minutes of being in the room. On the second night I saw German cockroaches. I was glad to leave early and lose a night due to getting back to Florida for hurricane Milton. Thi... read more
Business response:
Dear Jennifer, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.