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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this place The room had a full kitchen but no plates, silverware glasses or cooking utensils. No bedding for the sleeper sofa. The room sleeps six but only provided towels for 2. The only positive was the size of the room (2 bedroom unit).
Business response:
Dear Guest, We sincerely apologize for the lack of kitchenware, sofa bedding, and insufficient towels during your stay. Our goal is to ensure every guest has a fully comfortable and convenient experience, and it's clear we fell short in this instance. Your comments have been shared with our housekeeping and management teams to ensure these details are addressed moving forward. We appreciate you bringing this to our attention. Thank you again for your stay—we look forward to welcoming you back.Sincerely,Hotel Management
We were looking for a one night stay in the Norfolk area and this property had a 7.2 rating on Orbitz. It was a 2 at best. The check in person was on the phone - a personal call - the entire time we were checking in. Our (supposedly non-smoking room) room smelled of smoking so we went back to get another. No check in person in sight. Finally arriving and still talking on a personal call, she gave us another room. That room did not smell of smoke but definitely smelled funky. Then a large bug crawls across the floor. In the m... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced, from the check-in service to the condition of the room. A non-smoking, clean, and comfortable environment is our standard, and we regret that your stay fell short. The concerns regarding staff professionalism, room odor, and pest control have been addressed with our team for immediate improvement. Your experience is not reflective of our values, and we truly appreciate your comments. We hope to have the opportunity to welcome you back.Sincerely,Hotel Manageme... read more
Will not come back The lobby smelt like cigarettes, the hallway and the elevator both smelt like mildew. The room itself smelt like someone workout and left. Feet smell, mold in the vents. The couch was stained and over used. The bedrooms werte BEYOND unsanitary.
Business response:
Dear Guest, We sincerely apologize for the unpleasant odors and cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide, and we take your concerns seriously. We will be addressing the issues related to cleanliness, including the smell, couch condition, and mold in the vents, with our housekeeping and maintenance teams to ensure these problems are resolved. We deeply appreciate your input as it helps us improve our services. We hope you’ll consider staying with us again, and... read more
Beware: roaches in room The review I read online did not say anything wrong about the place. The first room given us is dirty the pull out couch have dog hair in it. We have to transfer to a different room but it’s no better it has roaches on it. In the curtains, cabinet, bathroom and even crawling in the floor.
Business response:
Dear Guest, We deeply apologize for the experience you had during your stay. Cleanliness and pest control are top priorities, and we will investigate this matter with our housekeeping and pest management teams to ensure immediate action is taken. We're committed to providing a safe and comfortable environment for our guests, and we regret that we did not meet those expectations during your visit. We hope to welcome you back for a much-improved stay in the future. Sincerely, Hotel Management
Bad hotel too book The room was horrible it was dirty and poorly cleaned the houe keeping staff should all be held accountable. The pictures don't match the way the rooms look. I went out and bought cleaning supplies too sanitize the counter tops. I don't recommend this hotel too anyone. I hope this helps someone im not i wish i had taken pictures .
Business response:
Dear Guest, We sincerely apologize that your room did not meet cleanliness expectations. Housekeeping is a top priority, and we will address your concerns with our team to ensure higher standards are maintained. We also strive for transparency in our photos and regret if your experience did not reflect that. Your input is invaluable in helping us improve. We appreciate your time and hope you’ll consider giving us another chance. Sincerely, Hotel Management
Not the best place I didn't know people actually live there long-term and people were in this staircase hanging outside smoking cigarettes
Business response:
Dear Guest, We apologize if the presence of long-term residents or guests smoking outside impacted your experience. We are addressing these concerns to maintain a welcoming atmosphere for all. Your input helps us improve, and we appreciate your stay. We hope to provide a better experience next time. We look forward to welcoming you back.Sincerely,Hotel Management
Business response:
Dear Lisa, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
I don't even know where to begin. When it comes to rating this place, it was absolutely horrid. Upon arriving there the lobby area where you check-in was extremely small and the staff could definitely use some pointers on customer service. The room was dirty, the hallways were dirty. The outside of the buildings was dirty and meanwhile, my vehicle was not parked there for more than 8 hours before someone broke into it and numerous Items were stolen from my vehicle, at this time I had to contact the police department which to... read more
Business response:
Dear Sheldon, We sincerely regret the challenges you faced during your stay. Guest safety, cleanliness, and service are top priorities, and it’s disappointing to hear that we fell short. While we understand your frustration, some matters, such as security incidents, can be difficult to control despite our efforts. That said, we take such concerns seriously and continuously work on improvements, including enhanced security measures. We apologize if your interactions with our team did not meet expectations and for any inconven... read more
Room was dirty. Pull out couch had trash and sunflower seed shells all in it. Cockroaches in the kitchen area. Remnants of cooking grease on the walls. We did not stay the night and ended up finding another place to stay.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we aim to provide, and we understand your frustration. Please know we are addressing these concerns with our housekeeping and maintenance teams to ensure this doesn’t happen again. We value your input and hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.