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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was not good at all. The rooms were not stocked with anything and if you wanted to have coffee cups or coffee maker or anything besides 2 plastic cups you had to go to the lobby and pick it up yourself. The info pamphlet in the room stated that you could request kitchen items and they would be brought up but that was not the case. We had to go to the lobby to get extra bedding for the pullout couch but didn't receive an additional pillow. The hallways were dark and dingy and there was a consistent smell of marijua... read more
Business response:
Dear Michelle, We are sorry to hear that your stay did not meet expectations and that you encountered several issues with the availability of room amenities, service, and the overall condition of our property. We apologize for the inconvenience of having to retrieve amenities from the lobby and any confusion regarding our in-room information. It's clear that our service did not meet the standards we aim for, and we regret any oversight in your request for additional bedding. We appreciate your feedback, and it has been share... read more
The room said it sleeps 4, but after a second room change the room could really only accommodate 3 people comfortably. The room had a queen size bed and a futon, not a pullout sofa. Although it was fixed very quickly, the bathroom sink drained slowly. The bathroom door didn’t lock. The remote had to be swapped out because it didn’t connect to the tv (minor change, but another annoyance). The downstairs area had an unpleasant odor. They gave us enough towels for 2 people, despite have 4. When we requested more towels, there w... read more
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay, including the room capacity, slow bathroom sink drainage, door lock issues, and limited towels. Please know that we take your concerns seriously and are addressing these matters with our maintenance and housekeeping teams to improve guest comfort. We appreciate your patience and understanding as we work to enhance our services. Your feedback is invaluable in helping us provide a better experience. We hope you will consider giving us a... read more
We found infestation of cocktiaches therefore one person with pupy dog stayed in another place. All drawers were dirty. The place is 20 minutes driving to the beach which was not mentioned when i was looking for a place to stay. It was ok if only the person with the dog was able to stay but was not the case. I have pictures regarding my concerns
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the pest issue and the cleanliness of the drawers. We take these matters seriously and have addressed them with our housekeeping and maintenance teams. We also regret any confusion regarding the location distance to the beach and will work to improve clarity in our listings. Your feedback helps us improve, and we hope to provide a better experience for you in the future. Sincerely, Hotel Management
I love black ran businesses but sometimes y’all just gotta get it together. Go in they talking in all types but professional. Yeaaa I understand it was memorial weekend and all but damn. Why was the elevator the nicest part of the building? Even tho it was nice it was dirty , halls (dirty), stairways (all levels dirty). I will give y’all the room was clean but why did you nail the windows shut? Employees were nice tho! No one was rude or disrespectful but gots to do better!
Business response:
Dear Guest, We sincerely apologize for the condition of the common areas and any unprofessional first impressions. We’re actively working to improve cleanliness throughout the property, including stairways and hallways, and will address the window concerns with our maintenance team. On a positive note, we’re glad to hear our team treated you with kindness and that you found the room clean. Your honest input is appreciated and helps us grow. We hope to welcome you back for a better experience. Sincerely, Hotel Management
Terrible, don’t recommend
Business response:
Dear Guest, We're truly sorry to hear that your experience did not meet expectations. While your comments were brief, we understand that something during your stay led to disappointment. Guest satisfaction is important to us, and your input helps us do better. We hope you’ll consider giving us another chance. Sincerely, Hotel Management
This property is so run down it’s shameful. The photos posted are stock photos of a new property. It was dirty. The sheets and blankets were covered in hair. I said something to the front desk and they did nothing. The pillows are old and stained yellow. The bed felt like a boxspring with a slab of wood. I had packed a sheet and blanket for the beach and ended up sleeping with those. The bed felt like the concrete ground. The towels were dirty and full of body hair. The kitchen walls had food and grease stains. The fixtures ... read more
Business response:
Dear Guest, We deeply regret the condition of your room and the lack of response from our team. What you described regarding cleanliness, linens, and room maintenance is unacceptable and far below our standards. We are thoroughly reviewing this with our housekeeping and front desk teams to ensure accountability and immediate corrective action. Your comments about misleading photos and overall experience are taken seriously. We appreciate you bringing this to our attention and hope to welcome you back for a vastly improved st... read more
The building and the room stank like something damp and dank, or some odd smell. Not sure what it was, but it wasn’t pleasant.
Business response:
Dear Guest, We are sorry your experience did not meet your expectations during your stay. Our goal is total guest satisfaction in all areas of our hotel, and we regret this did not happen in your instance. We appreciate you bringing your concerns to our attention so we can address them appropriately and ensure future guests do not encounter the same. We are grateful for your patience and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hotel Management
I have stayed at a lot of hotels, some sketchy, some run down, some noisy. I have never left one without sleeping there until last night. The room smelled, the couch in the room has so many stains on it from who knows what. There was a dead roach on the floor and black specs of debris on the bed. The counter wasn't wiped down and there were stray hairs on the blankets and sheets as well as stuck to the wall. There were scuffs and stains all over the walls and it was completely run down. The staff was nice and accommodating a... read more
Business response:
Dear Guest, We are truly sorry to hear about the condition of your room and deeply regret that your experience led you to leave early. What you described is far from the standards we strive to maintain, and we sincerely apologize for the lack of cleanliness and comfort. Please know your comments have been shared with our housekeeping and maintenance teams for immediate corrective action. We’re grateful to hear our staff treated you kindly during your brief stay. Your feedback is invaluable, and we hope to welcome you back fo... read more
The room was completely destroyed not cleaned. Halls smelled like pee and it seemed like people lived at the hotel.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to provide, and we are addressing your concerns with our housekeeping team to ensure improvements are made. We also take your comments regarding the smell and the atmosphere seriously and will work to ensure a more comfortable environment for all guests. We hope you’ll consider giving us another opportunity to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.