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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. The young ladies at check-in were very nice, but other than that, I would never, ever return, and I wouldn’t recommend anyone else going either. The hallways SMELLED SO BADLY of cigarette smoke, marijuana, animal urine, and who knows what else. The neighborhood and property itself also didn’t feel safe….The room itself wasn’t awful (otherwise I would not have stayed) but getting from my car to the room was just, ugh…..
Business response:
Dear Abbey, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Sincerely,Hotel ... read more
Roaches in my room There were roaches in my room
Business response:
Dear Victoria, Thank you for your recent stay and for posting your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced. This does not meet our standards, and thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will stay with us again when your travels bring you back our way. Sinc... read more
Sadly disappointed Upon arrival, they informed me that my room was given to someone else and not available. I was travelling from MA to VA. My check in date was 7/10 and I arrived 7/12. I had to find another hotel.
Business response:
Dear Claudel, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconvenience caused. We will address this issue appropriately to ensure our guests are well-informed of their reservation status and to provide a smooth reception every time they book at our hotel. We hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
Property smelled. We didn’t have enough pillows and the TV and door locks didn’t function properly.
Business response:
Dear Melody, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have clean, well-maintained accommodation free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we a... read more
Positives -Staff was very friendly and accommodating -The room was very spacious and clean Negatives: -THE ODOR. The whole hotel had such a terrible odor. I bought stuff to make our living space smell better but there really wasn't anything that could be done to make it better for more than a few minutes. - For a suite with a kitchen, I expected it to be fully stocked. However, you have to go to the office and ask for everything. It was more aggravating than it was worth. I even had to ask for a hair dryer. I suppose items h... read more
Business response:
Dear Tammy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On the positive side, we appreciate you mentioning our staff and that you loved your room. We hope t... read more
Very dirty, staff to into their phones.
Business response:
Dear Shawn, Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff; therefore, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again s... read more
Hotel room was dirty and we saw some bugs in there. Lots of noise outside of the room but the biggest thing we were unhappy with was how dirty the space was
Business response:
Dear Adam, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Our main objective is maintaining a clean and comfortable environment for our guests. We have already communicated this with our housekeeping team and coordinated with our pest control provider to avoid any possible problems in the future. Thank you for taking the time to leave this review, and w... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.