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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was NOT at all as described. There was no breakfast as stated there would be. They had people living in the stairwells. We came out to a staff member "cleaning" put someone from their room who'd used this hotel as someplace to live, by throwing stuff out the door. It was on the third floor, so it fell on everyone including our car and my five year old. Worst hotel I've ever stayed in.
Business response:
Dear Emily, we sincerely apologize for the issues you experienced during your recent visit to our hotel. Our team genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our standard service. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we are evaluating the situation you mentioned, and we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to r... read more
Not good for family Hotel has a lot of cobwebs. Families should be separated from other guest who check in to party.
Business response:
Dear Roxanne, thank you for choosing us. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for all our guests with clean and comfortable accommodations, but we regret this was not your experience. Our housekeeping team is addressing the concern you mentioned. Thank you for your feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawles... read more
It was a good distance from the business of the downtown area which was nice. However it wasn’t the cleanest-there was a bunch of sand in the shower when we checked in and stains on the towels and blinds. The free breakfast was packets of oatmeal and granola bars, which was disappointing. But we only stayed one night so it was fine and they were dog friendly which was awesome.
Business response:
Dear Lisa, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with our team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
When we got there it wasn’t clean, our sink had like an orange stain on it the floor wasn’t sweeped and our room looked nothing like the photos show. When we showed up there were 2 police cars and animal control there. And as we stayed through the week 2 more police cars showed up.
Business response:
Dear Hailey, thank you for considering us your second home. We are sorry for the condition of the room you received; this does not meet our standards, and we have discussed your feedback with our housekeeping team to review and action. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on another visit. Sincerely, Hotel Management
We were given a room with 2 twin beds for 3 people. Booked a room with 2 double beds non smoking. The front desk guy blamed Expedia for the booking change. I contact an Expedia rep and they sent mean email of my booking which was for 2 double beds non smoking. Room was dirty and smelled like cigarettes, cigarette burns on the thin counterpane. Big black ants. Manager was accommodating and refunded the rest of our stay, quickly as if this happens a lot.
Mrs. Pamela Trull We arrived late to the hotel and checked in. We were told our room was on the second floor. The problem arose when we looked for the elevator to get to the second floor. They DID NOT HAVE AN ELEVATOR. I could not climb stairs with a bad ankle or carry suitcases up the flight of stairs. I also had a 2yo old and 4yo with me who were sound asleep. There was no way we were going to be able to carry them up two flights of stairs. We were told there were no rooms on the first floor, so we could not stay there. No... read more
Business response:
Dear Pamela, thank you for staying with us and sharing your experience. Please accept our apology for the inconvenience you and your kids had with no elevator. We have shared your comments with our team to ensure we communicate this in the future. We hope to have another opportunity to welcome you in the future for a much-improved experience. Sincerely, Hotel Management
Rathole hotel Wasn’t expecting this kind of hotel in Virginia Beach, the hotel is very dirty run down inside and out! Avoid this hotel if you want to have a good vacation. A welfare hotel at best. I drove from New Jersey to Virginia Beach for the weekend got there at 5pm 6hr drive. I went to check in , went to the room didn’t stay 5 minutes kitchen left dirty from last person who stay there carpet was so dirty it’s like walking out side scared too take my shoes off. Long story short, vacation ruined I caught a comedy show at... read more
Business response:
Dear Maureen, thank you for taking the time to review our hotel. We regret that we overlooked a few issues in the preparation of the room before your arrival, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management
Horrible It was you the worst stay I ever experienced at Extended Stay!
Business response:
Dear Tiffany, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the disappointing experience while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.