Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Dear Darrin, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with cleanliness, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management 

Business response:

Julie, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are happy you were pleased with the service ... read more

Business response:

Timothy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management