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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay there The front door was broken and would not close Elevator out of service Mud on floors,. Room smelled of smoke,. Drapes were pulled down off of the wall, no phone in the room
Business response:
Jim, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
For beginners, the elevator was not working and the only sign is on the elevator door. If we knew before checking-in , we would not have. My wife recently has surgery and walking up steps is extremely difficult. The room (Rm 219) smelled dank and stale. In the bathroom, the tub literally had a huge crack right in the middle and did not look safe. We did not stay, we took the loss and got a room at the Fairfield. (Much better!)
Business response:
Jason, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the maintenance and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We are following up on your concerns with our team to make sure no other guest encounters the same. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to... read more
I was disappointed because the carpet was dirty there were roaches crawling around in the room the heating fan was noisy and the dont do refunds or partial payments back if your not satisfied so your stuck at the place or lose your money very unhappy its not worth the price they charge.
Business response:
Erma, thank you for being our guest and sharing your experience through your review. We are sorry for the housekeeping and maintenance issues with your room. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address all your concerns with our team to guarantee any future issues. Moreover, we also regret your disappointment with our refund policy. We appreciate your feedback and are gr... read more
No notice of lengthy elevator outage. (I have a broke foot and only room available was on 2nd floor) And had no hot water. Check in person was very pleasant and tried to do her best. Once we had no hot water the morning after first night the desk person was not helpful at all.
Business response:
Dee, thank you for staying with us and for your review. We apologize for the concerns you had with our elevator and service. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We appreciate your patience and hope you will stay with us again. Sincerely, Hotel Management
The elevator was out of service The room was filthy, no conditioner, thin cheap towels and wash rags. No room service offered at all. When my son returned the dirty towels, they shorted him a towel and said it was their policy to exchange. I had to walk down three flights to correct it and the staff was rude. I had to demand an extra wash rag since there were three of us. Basically, I had to convince her I wasn’t a thief to get an extra wash rag. The room normally was $66 a night during the week, but we paid $250 for two nig... read more
Business response:
Bret, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never stayed there The elevator was broken and I had never stay there
Business response:
Vonsetta, thank you for sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us. Sincerely, Hotel Management
Horrible horrible Worst experience of my life. Called and told the receptionist we were running late to check-in. She assured us it was ok and would see us when we arrived. Got to the hotel at 1:30am with our 5 year old and the receptionist told us they had our reservation but didn’t have any rooms. Did absolutely nothing to help up and left us stranded in the middle of the night with a young child. The La Qunita next door was amazing, found us a room, and moved some things around d to let us stay Saturday night. HOTELS.com ... read more
Business response:
Dan, thank you for your review. We sincerely apologize for the unsatisfactory service you received from one of our associates and regret the inconvenience caused. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
I reserved two bed in a single room. First assigned room had cigarette smell. Changed to single room single bed. I had to share the bed with a friend. The property is not clean and looks like they don't have any maintenance. They are under staff. Hallway had a unbearable trash smell it was a pain every time to get in get out of the room.
Business response:
Can, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.