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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Renovate the rooms or knock down the building.
Business response:
Dear Jose, We appreciate your feedback regarding the condition of our rooms. We understand the importance of maintaining a comfortable and updated environment for our guests. Please know that we continuously review and update our facilities to enhance the guest experience. Your comments will be taken into consideration as we plan for future improvements. We apologize for any inconvenience caused during your stay and hope you will consider staying with us again to experience the enhancements we are making. Sincerely,Hotel Man... read more
Smelly room, visible damage to the bathroom door.
Business response:
Dear Songqi, Thank you for reviewing our hotel. We apologize for any housekeeping issues in your room. As our hotel's cleanliness is a key priority, we regret that this was your experience. We value your feedback regarding the bathroom door in your room. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we're sorry to hear that we fell short of your expectations. Your comments will help guide our future improvements to ensure a more satisfying experience for all. We hope you will revisit us and ... read more
When I arrived, there was no one at the desk 20 minutes later a gentleman came through the front door with a backpack, and went behind the counter and started working. I inquired where the other guy was or whoever was supposed to be there when I got there 20 minutes ago, but he ignored me. When I finally got my room, there were no pillows in my room. So I had to go back down and wait for him to go get pillows from some unknown spot that took 10 minutes. Electrical outlets had no cover on them. The only good thing I have to s... read more
Business response:
Dear Vernon, We sincerely apologize for the inconvenience you experienced during your check-in and the issues with your room amenities. Your comfort and satisfaction are our top priorities, and we regret falling short of meeting your expectations. We understand the frustration caused by the delayed assistance and the missing pillows in your room. We are actively addressing these issues with our team to ensure improvements in our service and maintenance. We appreciate your kind words about the gentleman at the front desk and ... read more
This is terrible stay they didn't change anything like Gym closed and no towers no cleaning the only good thing was kind staff at the front
Business response:
Dear GUNGHAK, We apologize for the disappointment you experienced during your stay. We regret any inconvenience caused by the closure of the gym and the lack of towels and cleaning services. Your feedback is valuable, and we will address these issues with our team to ensure improvements. We appreciate your acknowledgment of our front desk staff and assure you we are committed to providing a comfortable experience for all our guests. We hope to serve you better in the future.Sincerely, Hotel Management
Miscommunication Showed up late (late flight coming in) and there was no one at the desk. No waiting area, no bathroom. I called the desk number to reach someone, who then showed. He was friendly enough if a bit slow. I asked if I could have a late checkout, he said sure, how long? I said noon, he said no problem and waived me off to the room. At 11:10am while on a call I get an angry rap at my door demanding me to leave now, that they had no record of me staying late and would have to charge me for another night. I cancelle... read more
Business response:
Dear Brian, We sincerely apologize for the inconvenience you experienced during your late check-out request. Your comfort and satisfaction are paramount, and we regret that our service did not meet your expectations. We understand the frustration caused by the miscommunication regarding your check-out time, and we are actively addressing this issue with our team to prevent recurrence. Please know that we are committed to improving our services and ensuring a more seamless experience for our guests in the future. We appreciat... read more
Old worn out and not well cleaned accommodations. The breakfast was only oatmeal packets, packaged muffins, hot water and weak coffee. More expensive than what was delivered.
Business response:
Dear Scott, Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in your room, including the stains and sticky floor. Ensuring a clean and comfortable environment for our guests is a priority, and we regret that we fell short during your stay. We're glad to hear that the check-in process was efficient. Your comments about the air conditioning have been noted, and we will address these concerns with our team to prevent future occurrences. We appreciate your understanding and hop... read more
When I got out of my car there was a used condom in the space beside mine. The lobby was dirty and stank. When I got to my room it was filthy. When I called to see if someone would clean it no one answered, two calls. My son and I left immediatly and got a room elsewhere.
Business response:
Dear David, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
This place is terrible.We’re just passing through but it’s as if they are housing mental patients or people in recovery. People are hanging out in the side parking lots. At night a woman was sitting on the floor by the side door like she was waiting for her dealer. A man was walking down the hall talking to himself about sexual activity, Mary Juan (had to change this to get it through)use and tractors, not joking. A mental asylum. The smell in the hall is awful and indescribable. Without my male partner, I wouldn’t feel safe... read more
Business response:
Dear Celeste, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Refrigerator made a loud humming noise that kept me up all night
Business response:
Dear DeZerai, Thank you for choosing to stay with us. We sincerely apologize for the inconvenience caused by the noise during your stay. Providing a comfortable and peaceful environment for our guests is paramount to us, and we regret falling short of your expectations in this regard. Your feedback is greatly appreciated as it allows us to share issues appropriately and enhance the quality of our accommodations. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.