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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible, out-of-date hotel This hotel is awful. It is about to be renovated, and that cannot happen soon enough (apparently). It is dirty, out of date, and lacks basic amenities any hotel or motel should have. The rooms do not even come with a paper or plastic cup to use. I had to go to the front desk and ask for a cup, at which point the manager had to go to a storage room and retrieve one. There are no coffee machines, you cannot purchase bottles of water, or any of the basics you would expect of any modern motel setting.... read more
Business response:
Dear Guest, Thank you for your feedback. We’re pleased that our front desk staff made a positive impression, but we deeply regret the issues you experienced with your room. The conditions you described are not up to our standards, and we are actively addressing these concerns with our housekeeping and maintenance teams. We value your comments and are committed to improving our facilities. We hope to have the chance to provide you with a better experience on your next visit.Sincerely,Hotel Management
Unfortunately not a very good experience. The front desk was very nice and checked us in at 3 am with a big smile on his face. But the room was a nightmare. Bathtub was dirty, the bathroom smelled like a public bathroom from a abandoned gas station on the side of the road. The kitchen smelled like garbage. The furniture was all scratched and bit which seemed like a dog. Behind the TV I saw candle wax all over the wall. I do not recommend this hotel.
Business response:
Dear alline, Thank you for your feedback. We’re glad to hear that our front desk staff provided excellent service, but we sincerely apologize for the issues you encountered with the room. The conditions you described are not acceptable, and we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. Your experience is important to us, and we regret that we did not meet your expectations. We hope to have the opportunity to offer you a better stay in the future.Sincerely,Hotel Managemen... read more
Disgusting
Business response:
Dear Kialoh, Thank you for reviewing our hotel. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your visit. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
We had to ask for everything. Coffee, coffee pot, cups, spoons. The room itself was in very poor condition. Lights didn’t work. No tv remote control. No ice in the hotel at all. Finish on the tub was peeling. The staff, if you could find them were very nice and helpful though. The beds were comfortable and the bugs were free!
Business response:
Dear Sherry, Thank you for sharing your experience. We sincerely apologize for the issues you faced with the room conditions and amenities. It is disappointing to hear about the lack of essential items and maintenance concerns. We are glad the staff was helpful and you found the beds comfortable. Your feedback is important, and we are addressing these concerns to enhance our service. We hope you will consider giving us another opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
Avoid this place
Business response:
Dear Selma, Thank you for your feedback. We are genuinely sorry to hear that your experience did not meet expectations. Your satisfaction is important to us, and we take all concerns seriously. We would appreciate the opportunity to understand more about the issues you faced so we can address them promptly. We hope to have the chance to improve your experience in the future.Sincerely,Hotel Management
This is an older property in need of updating. My room wasn’t clean, including the toilet (ugh). When I arrived, I waited at the front desk for nearly 10 minutes until the clerk appeared. Not a great experience overall.
Business response:
Dear Patricia,We apologize for the inconvenience you experienced during your stay. It is concerning to hear about the cleanliness issues and the delay at check-in. Your feedback has been shared with our team to address these matters promptly and to improve our guest services. We are committed to enhancing our property and providing a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The hallways and elevator at this property were unclean and smelly. The floors were very sticky and when there was a spill in the elevator, it was not cleaned up for a long time (even after I let the janitorial staff know about the spill).
Business response:
Dear Soumya, We sincerely apologize for the issues you encountered during your stay. Cleanliness is our top priority, and we are disappointed to learn that we fell short of our standards. Your feedback has been shared with our housekeeping team to ensure that such oversights do not happen again. We appreciate your patience and understanding. We are committed to improving our services and hope to provide a better experience for you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.