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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Pleasant enough. Ample room with what I needed, located with a couple basic restaurants within walking distance.
Business response:
We appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and that our location was convenient for your needs. Thank you for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management
Shower was broken. Door key didn’t work well and door was hard to open and close, On the contrary, the agent was very kind and quick to assist.
Business response:
Thank you for reviewing your stay. Although you liked our associates, we are sorry for the issues you experienced in your room. We have made a note of your feedback and have shared it with the maintenance team to address this issues immediately. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Not the best. The hotel was as to be expected for a 2.5 rating. Its nothing fancy and honestly, a little dark and old.
Business response:
Chelsea, thank you for taking the time to review your stay with us. We're sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. Please be assured that we will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us a second chance the next time you are in Chantilly. Sincerely, Hotel Management
Was only there for one night for a smoking room ir was clean. No stains which is a big plus. You did not notice any smells in the hallway.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you had a pleasant overnight stay with us and loved your well-kept room. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Never again I wouldn’t stay here again. When I arrived I had to pay a lot extra then what was on my reservation with no reasoning behind it. I was only given one washcloth. One of the towels had brown stains on it. There’s were black hair strands in the tub, on the toilet seat, and on the floor. To top everything off, my bed sheet had a cigarette burn hole in it.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,180 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.