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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Extended Stay America Hotel Washington, D.C. - Chantilly - Dulles South is located at 14420 Chantilly Crossing Ln, Chantilly, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better options Run down hotel, dirty, not recommended. Helpful staff
Business response:
David, thank you for providing your feedback. We are disappointed to know for the cleanliness issues you had while you were here. Your concerns have been relayed to our housekeeping manager and together we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy to know you liked the service provided by our staff. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
Business response:
Michael, thank you for staying at Extended Stay America - Washington, D.C. - Chantilly - Dulles South. We are thrilled we met your expectations for a comfortable stay. We hope to welcome you back soon! Sincerely, General Manager
Outdated and used. Breakfast virtually nonexistent.
Business response:
Chris, please accept my sincere apologies for the issues you encountered while here and regret the inconvenience it caused. I have shared your concerns with the respective teams in an effort to improve our facilities moving forward. We hope you will consider giving us another chance to serve you better in the future. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Washington, D.C. - Chantilly - Dulles South. Sincerely, General Manager
Nice staff ! But unorganized! Asked for wake up calls each morning? I only received 1 out of 3? The first 7 rooms I was taken to had not been cleaned?
Business response:
Carl, thank you for being our guest. Although you liked our associates, we are truly sorry there was a problem with your wake-up call. Our front office manager has been informed of your situation to ensure all procedures are being followed by our associates. We also apologize for the cleanliness issues you experienced during your visit and have immediately brought this to the attention of our housekeeping for review and action. We regret the inconvenience caused and hope you will give us another opportunity to serve you bett... read more
Economical hotel Ｍｕｃｈ better than previous reviews. Room was old but reasonably clean and comfortable.
Business response:
Thank you for taking time to write a review of our hotel. We are pleased that you enjoyed the value we offer and our clean facilities. We appreciate your feedback and hope to have the pleasure of hosting all your future visits to our area. Sincerely, General Manager
Great value for the money! The Desk Manager was very accommodating and had a great attitude!
Business response:
Thank you for including Extended Stay America - Washington, D.C. - Chantilly - Dulles South in your travel plans. It’s our pleasure knowing you found us to be a great value and that you loved our convenient location and helpful associates. I’ll be sure to share your compliments with my team, especially with the front desk manager. Your feedback is much appreciated, and we hope to see you again soon. Sincerely, General Manager
It was difficult to see Mildew stains on shower walls and deep mineral deposits in the tub as this negatively impacted the presentation of the room. Weekend Loss of hot water occurred in the a.m but repaired by afternoon.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that we failed to meet your expectations. I discussed your comments with the team, and we will continue to strive to provide each guest with a clean, comfortable stay. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 4.3 star rating with 601 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.