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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was clean except that the linoleum kitchen floor was extremely sticky. One big problem, though, was that we were told that we would have things like a coffee pot, pots and pans, dishes, toasters, etc. There were signs everywhere about this, but they didn't have anything!
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Stay was fine. I was not aware that the hotel doesn't do maid service. But adjusted and was fine.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked our convenient location. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
We were greeted by a friendly desk clerk & check in was quickly completed. We were even given a free upgrade. The room was very clean & quiet. The furniture was not luxurious by any means, but adequate. We noticed that a lot of contractors were staying there. So if you are looking for a spa like hotel, this is not the place to stay. But if you just want an inexpensive room to shower & sleep, I would recommend this hotel.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your overall stay with us was comfortable and that you were impressed with our courteous service. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Very enjoyable stay in Chantilly Our stay at the Extended Stay America in Chantilly VA was a positive experience. We are especially grateful to Binod who was extremely helpful to us in sorting out a booking issue when we decided to add an extra day to our stay. Thank you from your friends from Canada, Wendy and Maria
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you were impressed with the courteous service provided by Binod. We will be sure to share your compliments with him. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
It’s getting better! The staff was actively trying to promote the location in a good light;however, that is a short stay hotel. My non-smoking room was definite smoked in as the smell of tobacco was baked into the room. Minimal breakfast options and sketchy patrons. It’s ok for a layover stay.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Overnight stay The refrigerator was very noisy all night, bed not very comfortable, hard to sleep.
Business response:
Thank you for taking time to review our hotel. We sincerely apologize for the issues you encountered and that you were unable to get a good night's rest. Our number one priority is to provide a comfortable and stress-free stay and we regret falling short in your case. Your comments have been shared with the team in an effort to improve our facilities and service. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
This is a joke The hotel smells funny. Half of the lights in my room didn’t work. Shower was all jacked up. This was a getto hotel. Breakfast was a jack as well.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,180 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.