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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Alexis, thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
Service We asked for another pillow. They had no extra pillows.............!
Business response:
Tom, thank you for choosing to stay with us. We are glad to read you had an overall pleasant visit and liked our location. Our goal is to provide friendly service, and we apologize that we fell short during your visit. We will definitely step up our game so we don't disappoint you again. We appreciate your constructive feedback and hope we have the chance to make it up to you on a future visit. Sincerely, General Manager
Mediocre stay at Extended Stay America - Dulles Not enough pillows on the queen bed for my spouse and me. Breakfast bar was simply coffee urns and a basket of granola bars; it should not be advertised as "free breakfast."
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. We appreciate your business and hope to have the opportunity to welcome you both back soon! Sincerely, General Manager
Business response:
Michael, thank you for staying at Extended Stay America - Washington, D.C. - Chantilly - Dulles South. We are thrilled we met your expectations for a comfortable stay. We hope to welcome you back soon! Sincerely, General Manager
Outdated and used. Breakfast virtually nonexistent.
Business response:
Chris, please accept my sincere apologies for the issues you encountered while here and regret the inconvenience it caused. I have shared your concerns with the respective teams in an effort to improve our facilities moving forward. We hope you will consider giving us another chance to serve you better in the future. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Washington, D.C. - Chantilly - Dulles South. Sincerely, General Manager
Nice staff ! But unorganized! Asked for wake up calls each morning? I only received 1 out of 3? The first 7 rooms I was taken to had not been cleaned?
Business response:
Carl, thank you for being our guest. Although you liked our associates, we are truly sorry there was a problem with your wake-up call. Our front office manager has been informed of your situation to ensure all procedures are being followed by our associates. We also apologize for the cleanliness issues you experienced during your visit and have immediately brought this to the attention of our housekeeping for review and action. We regret the inconvenience caused and hope you will give us another opportunity to serve you bett... read more
Economical hotel Ｍｕｃｈ better than previous reviews. Room was old but reasonably clean and comfortable.
Business response:
Thank you for taking time to write a review of our hotel. We are pleased that you enjoyed the value we offer and our clean facilities. We appreciate your feedback and hope to have the pleasure of hosting all your future visits to our area. Sincerely, General Manager
Better options Run down hotel, dirty, not recommended. Helpful staff
Business response:
David, thank you for providing your feedback. We are disappointed to know for the cleanliness issues you had while you were here. Your concerns have been relayed to our housekeeping manager and together we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy to know you liked the service provided by our staff. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.