Extended Stay America - Washington D.C. - Chantilly - Dulles South

Business response:

Ben, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Laura, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

On behalf of the entire team here at our property, please accept our sincere apology for not meeting your expectations during your recent visit. We're sorry that we were not attentive to your needs and that our lack of responsiveness marred your stay with us. We have shared your concerns with our department heads and we are reviewing our procedures to make sure that this doesn't happen again. We appreciate your feedback and hope that you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hote... read more

Business response:

Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Jorge, thank you for staying with us and for providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff... read more

Business response:

Thank you for choosing our hotel for your stay. We are sorry for the problems you encountered in your room and you did not enjoy your stay. We have shared your feedback with the housekeeping team to ensure they are well poised to providing rooms in spotless condition. We hope you will consider giving us another opportunity to provide you with the service you deserve. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the noise and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management