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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a very clean hotel I rent two rooms for 5 night I ask the room to be clean but the General Manager talk me The only clean the room after 7 night stay I will no recommend this hotel the mananger was very bad
Business response:
Jorge, thank you for staying with us and for providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff... read more
Dirty. Holes in rug. Dead bugs on floor. Shower curtain rod not secure. No stopper for tub.
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the problems you encountered in your room and you did not enjoy your stay. We have shared your feedback with the housekeeping team to ensure they are well poised to providing rooms in spotless condition. We hope you will consider giving us another opportunity to provide you with the service you deserve. Sincerely, Hotel Management
Totally unsatisfied I will never use this hotel and this chain anymore. I was awoke in the middle of the night due to cigarette smoke oder, sound of hammering, dirty room and hallways. If you are interested to call before posting my comments.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the noise and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
This hotel service is terrible and very dirty. Maybe they did'nt clean hall way and other facilities even elevator, Everywhere looks very dirty. This hoel is worst in my life time. When I visited this hotel, there are nobody in the front desk, so I have to wait more than 20 minutes. After check in, I go down to the front desk in other to ask something or wifi access code, but nobody there and I know front desk is usaully empty. I know that only one employee is working and he is usaully stay in the customer's bed room. I gues... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
2nd time I’ve stayed at this hotel. This time I was given a room with a toilet that would not stop running. The man working the desk overnight offered to move me and gave me a key to a room that was already occupied with a person inside and fully awake when I let myself in. Shortly before this he told me he was going outside to smoke and when I went to find him he was nowhere to be found. Never staying at this place again!
Business response:
Thank you for choosing our hotel. Our main focus is customer satisfaction, and we obviously failed to deliver while you were our guest. We appreciate you taking the time to provide feedback, as it will be used to help us improve our service and better serve future guests. We truly regret the inconvenience it caused. We hope you will give us another chance to provide you with a better experience when you return to the area. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I called from the airport and staff did not know the address. When I got to the hotel I struggled with my luggage through two doors while two male staff watched. I was refused a receipt on check out. “Breakfast” is a joke. It is an extended stay facility, but kitchen items are only provided on request I will not be staying here again
Business response:
Karlene, thank you for being our guest. We are sorry for the poor service you faced during your visit and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to improve our future guests’ experiences. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
To start, the floor I stayed on smelled like someone was smoking marijuana. The room itself had the smell of a bathroom stall and the floor was sticky anywhere there wasn’t carpet. At about 1am the referigrater began making a sound like a jackhammer for about an hour and a half. The towels in the bathroom had stains stains on them when held up to the light light. And to wrap it up, a nice sized bug crowledmout of the drain while I was taking a shower.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.