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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Not clean. Broken fixtures in room.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Checked in and check out. Bathroom has black mold and my nose is burning while in the room and hotel smell marijuana
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
the location and closeness to where I needed to be..however, the stale smell of room and stained sheets and towels that smelled like they had been washed with dirty water and cabinet edges missing..i have stayed in this brand hotel before and even in this specific hotel. but I don't know if I just got put in "leftover" room or one that maybe employees use.. I don't know! it was not pleasant at all!
Business response:
David, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to... read more
Not so good The room was sub standard, the bed was uncomfortable and the service was slow
Business response:
Traci, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
I had a reservation and they would not honor it even tho rooms were available. They said the rooms were not clean. It was 10:00 pm. HORRIBLE SERVICE AND COMPANY
Business response:
Please accept our sincerest apologies for the service and cleanliness issues you encountered while here. Your comments have been shared with our housekeeping and front desk teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Smelled like SMOKE!
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
This was a complete disaster. I booked the room at 611pm and when my employee arrived was told that their cleaning crew never showed up that morning and that he would need to go to the laundry room to get clean sheets and make his bed. He was told he could speak to the manager in the morning. This morning my employee went to the front desk and waited for 20 minutes and nobody was at the front desk...no manager...and no employees anywhere. This is completely unacceptable.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Not well kept Breakfast was very disappointing. Packaged stale granola bars and muffins. Hotel condition left little to be desired. Not well maintained.
Business response:
We are sorry for your disappointment with our facilities and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.