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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a reservation and they would not honor it even tho rooms were available. They said the rooms were not clean. It was 10:00 pm. HORRIBLE SERVICE AND COMPANY
Business response:
Please accept our sincerest apologies for the service and cleanliness issues you encountered while here. Your comments have been shared with our housekeeping and front desk teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Smelled like SMOKE!
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
This was a complete disaster. I booked the room at 611pm and when my employee arrived was told that their cleaning crew never showed up that morning and that he would need to go to the laundry room to get clean sheets and make his bed. He was told he could speak to the manager in the morning. This morning my employee went to the front desk and waited for 20 minutes and nobody was at the front desk...no manager...and no employees anywhere. This is completely unacceptable.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Not well kept Breakfast was very disappointing. Packaged stale granola bars and muffins. Hotel condition left little to be desired. Not well maintained.
Business response:
We are sorry for your disappointment with our facilities and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Staff was rude and non existent for the most part. Room smelled bad. Extended stay seems to be going downhill now. Would not recommend.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Not exactly what ur looking for for $125. I wouldnt cook food in that “kitchen” if i was starving.
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Horror Story Booked thru Hotels.com. Arrived with confirmation and informed there were no rooms. Finally given a room with unmade bed and broken toilet. Worst hotel experience I’ve ever had. This place should be condemned.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Dirty, run down, over priced. When we checked in, the room smelled terrible. We had a busy day, so I opened a window to let it air out and we left to stick to our schedule. When we got back the room still smelled bad. When I pulled back the bedspread the sheets had obviously not been washed and there was a fresh(ish) yellow mark on them. I went down to the front desk with my complaints and asked for a different room. They downgraded us from a king to queen room. The new room did not smell and had clean sheets, but the toilet... read more
Business response:
Andrea, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.