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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst experience This place is a Rat hole literally the service was the worst. The key card didn’t work properly and I even had to force the door with the key to get it open. When I went to the reception to get a new key I had to wait 1/2 hour to access the attendant since he had left his post. I would not recommend this place to anyone. The building didn’t even had a name of a hotel on it.
Business response:
Jose, thank you for taking the time to leave a review. We are genuinely sorry for the difficulties you had with the key card and for the delay you experienced at our front desk in getting a new key. We can understand your frustration and will use your feedback to be more diligent in our service delivery going forward. We are grateful for your patience and hope to have another chance to provide you with the outstanding hospitality you should have received during this visit. Sincerely, Hotel Management
The night we checked in we had a very rude man at the desk. The next 2 days the clerks were nice. Luggage cart had broken wheel. Place had a bad smoke smell. Room was a non smoking room but the room smelled like Marijuana. Carpet was ripped in our room. A lady was walking her 4 dogs in the hallway without a leash and one nearly nocked me over. No plates or silverware in room. You had to go to the front desk to get them. Would never stay there again.
Business response:
John, thank you for choosing our hotel and for sharing your experience with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Had to ask for pots n pans by a rude person. Then the kitchen eyes took 30 min to heat up. I was stuck in the elevator
Business response:
Christina, thank you for evaluating your stay at our hotel. Please accept our apologies for the behavior of our associates, and we appreciate you bringing this to our attention. Your feedback is valuable to us as it helps us improve our service moving forward. We also apologize for the maintenance issues you underwent during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will consider a return visit ... read more
This room was a bit sparse on furniture and had no carpeting. It was clean. Wouldn’t stay there longer than one night.
Business response:
Susan, thank you for evaluating your stay with us. Although we are happy that you were pleased with your refreshing suite, we are sorry that it did not meet all of your expectations. We have taken note of your feedback as we are continually striving to enhance our guest experience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Disappointing customer experience The elevator was not working, shower head broken, no remote control for TV, no maid service was provided and not advised we would not have any. Breakfast only had coffee no food was there of any kind. The Manager was advised of the broken head and nothing was done when we returned later that day. Will not stay at this location ever again
Business response:
Marc, thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry for the dissatisfaction you experienced due to maintenance and service issues. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
No Maintenance The toilet didn’t work the light in the bathroom didn’t work the shower didn’t work
Business response:
Julio, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had and apologize for the maintenance issues you had with your guest room. Rest assured, we will share your comments with the appropriate team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This place was the pits. Dirty, worn-down, poorly supplied. Carpet was threadbare. No cups, no coffeemaker in room. Poorly painted. Appliances, countertops, and walls chipped on edges. I didn't want to walk barefoot in the room it was so filthy. Smelled like smoke. And this is just the room. When we complained about the room, we were offered a third-floor room, but the elevator was out of service. The check-in staff was brusque, unfriendly, and unwelcoming. We were treated like potential criminals instead of paying guests. 0... read more
Business response:
Kay, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also appreciate you bringing your additional comments regarding suite to our attention so we can address it right away. We hope you will give us a secon... read more
The room smelled like smoke. It was not very clean in the bathroom, the bathroom mat had hair on it & so did the bathtub. It could really use a thorough disinfected cleaning. It the bed was soft and comfortable. I won’t go there again nor recommend it. Thank you
Business response:
Lea, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.