Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Christine, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are very sorry for the disappointment you had with the cleanliness of our hotel. Your comments have been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We also apologize for the issue you had with the service provided by our team. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issues and the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

We are sorry for the disappointing stay you had and regret you were not aware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Ho... read more

Business response:

Thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not reencounter such a problem. We also offer our apologies for the issues you had regarding cleanliness and the bedsheets. Our housekeeping team is asked to be more diligent moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincere... read more

Business response:

Thank you for staying with us and reviewing your experience. We apologize for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We apologize for the inconvenience you had and that your sleep was disturbed by our staff. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. S... read more