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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place smells of cigarette smoke The place smells of cigratte smoke. The hot plate was rusted. Bathroom flush didnt work.
Business response:
Kumar, thank you for reviewing your stay with us. Please accept our apologies for the inconvenience you experienced due to the unpleasant smell. We are a non-smoking hotel, and we will address this issue with our housekeeping department to make sure we deliver a superb experience to every guest entering our doors. Meanwhile, we have also alerted our maintenance team to follow up on your additional comments about the flush. Your feedback is appreciated, and we hope you will give us another chance to provide you with a favorab... read more
I want my money back This was a horrible experience from start to finish. They charge $250 if you smoke but the whole hotel smelled like cigarettes. Our card key stopped working we had to get another. The room smelled funky. We found a used soap bar from the previous visit that wasn't cleaned up. Just horrible.
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issues you had in your suite, and your comments have been shared with our housekeeping team to make sure we are consistent with our service delivery. We also want you to know that we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and hope you welcome you back soon. Sincerely, Hotel Management
It was a dirty place. The room smelled appliances were dirty.
Business response:
Robert, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
This property has mold and the lady at the front desk poor customer service . Not a clean place wouldn’t recommend
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the poor service you received from our front desk associates. We have shared your remarks with our team in an effort to prevent anything like this from... read more
horrid!!! there was mold in ceiling tub dirty there was no clean linen on bed no comforter just a thin sheet I was cold all night the fridge was cold the toilet ran all night tv channels weren't working. called front desk tell wouldn't change my room
Business response:
Darlynn, thank you for taking time to evaluate our hotel. Please accept our apologies for the cleanliness and maintenance issues you had and the inconvenience this caused you. We certainly understand how frustrating it can be. We have addressed this with the appropriate individuals. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Laura, thank you for being our guest. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Christine, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
People at front desk don’t like helping you. hallways smell like weed. Our room smelled like feet. Everything looked dirty and rundown. Beds were itchy. Just a terrible stay.
Business response:
Thank you for being our guest. We are very sorry for the disappointment you had with the cleanliness of our hotel. Your comments have been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We also apologize for the issue you had with the service provided by our team. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.