Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Thank you for your review. We are sorry for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the poor service you received from our front desk associates. We have shared your remarks with our team in an effort to prevent anything like this from... read more

Business response:

Darlynn, thank you for taking time to evaluate our hotel. Please accept our apologies for the cleanliness and maintenance issues you had and the inconvenience this caused you. We certainly understand how frustrating it can be. We have addressed this with the appropriate individuals. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Laura, thank you for being our guest. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Christine, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are very sorry for the disappointment you had with the cleanliness of our hotel. Your comments have been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We also apologize for the issue you had with the service provided by our team. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issues and the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

We are sorry for the disappointing stay you had and regret you were not aware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Ho... read more