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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience The tub water didn’t work, there was no cold water in the sink & also the toilet didn’t flush.
Business response:
Brianna, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you encountered in the bathroom and regret the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We have shared your feedback with the engineering team to rectify these problems immediately. We hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The worst experience I have ever had.. we went 2 days without towels or wash cloths, and every time we asked the response was “ask the front desk” and then when we asked the front desk the response was “I’m washing them” which she had an attitude for no reason.. not sure if she was the manager or not but you could tell she was over worked or just rude not sure which one... when we asked for sheets so we could change the bedding our selfs we were told no to ask the front desk.. we constantly had to get keys remade for our roo... read more
Business response:
Sam, thank you for your recent stay with us. Please accept our apologies for the poor service you experienced with our front desk. We take pride in delivering superb service, and we apologize that we fell short. We have shared your feedback with our department heads, and we are taking steps to ensure that the problem does not occur again. We regret the inconvenience caused and hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel M... read more
Business response:
Melanie, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not the best place for an over nighter Bed was not comfortable, was lumpy. There was a musty smell in the room. The guest above were noisy most of the night. Would not stay here again.
Business response:
Robert, we are sorry for your experience. We apologize for the issues and the disturbance you encountered in your suite. Your helpful comments will be shared with our team, and we will use them for future improvements. We regret the inconvenience caused, and we hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.