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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was the pits. Dirty, worn-down, poorly supplied. Carpet was threadbare. No cups, no coffeemaker in room. Poorly painted. Appliances, countertops, and walls chipped on edges. I didn't want to walk barefoot in the room it was so filthy. Smelled like smoke. And this is just the room. When we complained about the room, we were offered a third-floor room, but the elevator was out of service. The check-in staff was brusque, unfriendly, and unwelcoming. We were treated like potential criminals instead of paying guests. 0... read more
Business response:
Kay, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also appreciate you bringing your additional comments regarding suite to our attention so we can address it right away. We hope you will give us a secon... read more
The room smelled like smoke. It was not very clean in the bathroom, the bathroom mat had hair on it & so did the bathtub. It could really use a thorough disinfected cleaning. It the bed was soft and comfortable. I won’t go there again nor recommend it. Thank you
Business response:
Lea, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Everything was so OLD Shower outdated Not working hair dryer Made did not pick up the garbage underneath the sink previous guests Breakfast was a JOKE coffee and mini muffins only. Never again. Sorry Guys
Business response:
Tavit, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We will also share your comments with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
This place was a very ugly place to attend. In room 240 Shower was broken, sink was all cracked, fridge smelled like someone stored fish in there for days. Our family experience was not pleasant. Breakfast was coffee, a muffin or a granola bar that’s all.
Business response:
Lucas, thank you for making us a part of your travel plans. Please accept our apologies for the housekeeping issues you encountered, and also, you were not happy with our breakfast offerings. Your comments regarding the cleanliness have been shared with the respective staff to ensure this does not happen again. We hope you and your family will give us another opportunity the next time you are in this area. Sincerely, Hotel Management
Wouldn’t stay again even if it were a free night! I drove here from MA to stay for a night on my way down to NC, the check in process wasn’t bad, quick and easy. After check in I went to check out the room, not great but was decent for the price. I then went to move my car to a side entrance that was closer to where my room was and would be easier to carry in my luggage. Well there were people hanging out on the steps to that entrance smoking cigarettes and drinking, it made it difficult to carry in luggage with having to cl... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I was a little fiss
Business response:
Jaydee, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Really basic place. Unfriendly front desk
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.