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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel has non smoking signs all over the place but the first thing you smell when you walk in is smoke, you guys could do better, smell, appearance and cleanliness are key Sheets and covers had burn marks,
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not reencounter such a problem. We also offer our apologies for the issues you had regarding cleanliness and the bedsheets. Our housekeeping team is asked to be more diligent moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincere... read more
Room is but well cleaned and you can see bugs in bathroom and stain in bed
Business response:
Thank you for staying with us and reviewing your experience. We apologize for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
I waited eleven minutes to have front desk staff show up to check me in. Then I had to ask them to stop with the laundry as I was trying to check in. Then staff incorrectly charged my card and I was woke up at 11:32pm to come down and correct the employees error. Definitely not a place for professional business travelers.
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We apologize for the inconvenience you had and that your sleep was disturbed by our staff. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. S... read more
The Worst hotel ever! this was perhaps the worst hotel I've ever stayed in! The room was not cleaned properly. The first issue was there was a turd in the toilet as I went in the bathroom. There were long hairs on the shower stall and red dyed hairs in the sink which made me realize the bathroom had been over looked. the room smelled like old cigarettes, I was told it was a non-smoking room. I demanded to be moved which they did. The second room was not much better. There was a cockroach in the bathtub and this room also sme... read more
Business response:
Ricky, thank you for being our guest. We apologize for the cleanliness issues you had in both of your rooms. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We are also sorry for the inconvenience you experienced due to the shortage of grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ou... read more
Dirty, poorly staffed, dingy. How do I get my money back - this was a horrible experience - and certainly not worth the money spent
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
nothing was acceptable because the front desk person had no clue that we had a reservation and said only 1 room was available when we had 2 so we left and went elsewhere
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I woke up to bed bug's crawling on me. My experience was good, except for the bed bugs
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.