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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Disgusting! The hotel was very old and unkempt. The tv was on a crooked stand and the closet had a curtain and self-installed shelves instead of a door. There were what appeared to be old dirty stains on the sheets that were on the bed. Needless to say, even after an 18 hour drive and arriving there after midnight, we prayed we could find another hotel or would just sleep in the truck before we stayed at that hotel. We requested a full refund and was finally able to find another hotel at 2am
Business response:
Andre, thank you for sharing your comments. We are sorry your stay was not a pleasant one and regret our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
So nothing at all like the pictures. The bed, the bathroom were clean, and the countertops of the kitchen were clean. The outside of the microwave, and the fridge handle were full of grease and it was nasty. The chairs had white nasty stains on them and the overall look of the place was horrible. I had to disinfect everything. Definitely not going back. I would have asked for a refund if possible.
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are genuinely sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Ma... read more
Business response:
On behalf of our entire team, we apologize for not living up to your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Business response:
Teree, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Place smells of cigarette smoke The place smells of cigratte smoke. The hot plate was rusted. Bathroom flush didnt work.
Business response:
Kumar, thank you for reviewing your stay with us. Please accept our apologies for the inconvenience you experienced due to the unpleasant smell. We are a non-smoking hotel, and we will address this issue with our housekeeping department to make sure we deliver a superb experience to every guest entering our doors. Meanwhile, we have also alerted our maintenance team to follow up on your additional comments about the flush. Your feedback is appreciated, and we hope you will give us another chance to provide you with a favorab... read more
I want my money back This was a horrible experience from start to finish. They charge $250 if you smoke but the whole hotel smelled like cigarettes. Our card key stopped working we had to get another. The room smelled funky. We found a used soap bar from the previous visit that wasn't cleaned up. Just horrible.
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issues you had in your suite, and your comments have been shared with our housekeeping team to make sure we are consistent with our service delivery. We also want you to know that we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and hope you welcome you back soon. Sincerely, Hotel Management
It was a dirty place. The room smelled appliances were dirty.
Business response:
Robert, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.