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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Melanie, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not the best place for an over nighter Bed was not comfortable, was lumpy. There was a musty smell in the room. The guest above were noisy most of the night. Would not stay here again.
Business response:
Robert, we are sorry for your experience. We apologize for the issues and the disturbance you encountered in your suite. Your helpful comments will be shared with our team, and we will use them for future improvements. We regret the inconvenience caused, and we hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Disgusting! The hotel was very old and unkempt. The tv was on a crooked stand and the closet had a curtain and self-installed shelves instead of a door. There were what appeared to be old dirty stains on the sheets that were on the bed. Needless to say, even after an 18 hour drive and arriving there after midnight, we prayed we could find another hotel or would just sleep in the truck before we stayed at that hotel. We requested a full refund and was finally able to find another hotel at 2am
Business response:
Andre, thank you for sharing your comments. We are sorry your stay was not a pleasant one and regret our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
So nothing at all like the pictures. The bed, the bathroom were clean, and the countertops of the kitchen were clean. The outside of the microwave, and the fridge handle were full of grease and it was nasty. The chairs had white nasty stains on them and the overall look of the place was horrible. I had to disinfect everything. Definitely not going back. I would have asked for a refund if possible.
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are genuinely sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Ma... read more
Business response:
On behalf of our entire team, we apologize for not living up to your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Business response:
Teree, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.