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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing was acceptable because the front desk person had no clue that we had a reservation and said only 1 room was available when we had 2 so we left and went elsewhere
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I woke up to bed bug's crawling on me. My experience was good, except for the bed bugs
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not happy Bed bugs and had a cockroach. No accommodations, 2 towel limit. Have to go to lobby to ask for anything extra (soap) etc.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Don’t do it! Bare minimum necessities- no hair dryer- 2 thin towels- definitely “no frills”- rude workers , no coffee in urns in the morning
Business response:
Kim, thank you for choosing to stay at our hotel. We apologize for the difficulties you faced while you were here and for the issues you had with our staff. We have shared your concerns with the appropriate individuals and will use them to improve going forward. We are also sorry for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are ava... read more
The place was infested with roaches! Found a bag of dirty towels in the kitchen area. It was gross!
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Very run down. Bar of soap left in the shower with hairs on it. They make up the rooms only after you leave (for the next guest). Beds, pillows, linens all need to be replaced. Grab and Go breakfast is a joke. Some coffee, granola bars, packaged muffins (which were all gone 1/2 the time). No fruit at all. How hard is it to put out a basket of apples or bunch of bananas? Place was cheap, now I know why.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.