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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy Bed bugs and had a cockroach. No accommodations, 2 towel limit. Have to go to lobby to ask for anything extra (soap) etc.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Don’t do it! Bare minimum necessities- no hair dryer- 2 thin towels- definitely “no frills”- rude workers , no coffee in urns in the morning
Business response:
Kim, thank you for choosing to stay at our hotel. We apologize for the difficulties you faced while you were here and for the issues you had with our staff. We have shared your concerns with the appropriate individuals and will use them to improve going forward. We are also sorry for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are ava... read more
The place was infested with roaches! Found a bag of dirty towels in the kitchen area. It was gross!
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Very run down. Bar of soap left in the shower with hairs on it. They make up the rooms only after you leave (for the next guest). Beds, pillows, linens all need to be replaced. Grab and Go breakfast is a joke. Some coffee, granola bars, packaged muffins (which were all gone 1/2 the time). No fruit at all. How hard is it to put out a basket of apples or bunch of bananas? Place was cheap, now I know why.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
All common areas were dirty. Breakfast consisted of a cereal bar and a packaged muffin. Room was old and well worn. No room amenities, not even a coffee maker. Would never stay here again and certainly wouldn’t recommend it
Business response:
Thank you for your review. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for your disappointment with the in-suite amenities and with our breakfast offerings. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items, including coffee makers, are available and comp... read more
Old and rubbed downed. Smells like cigarettes and I saw cockroaches
Business response:
We apologize for the smoke smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appreciate you alerting us to this issue, and we hope that you will come back and stay w... read more
I get inside the building and a deug addict aproach and we were very scare to get inside i have to lock the door with a table and chair just to be safe , the recepcionist tell ua that if aomething happen police will come and came before very scary
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.