Extended Stay America - Washington, D.C. - Gaithersburg - South

Business response:

Dear Luis, We deeply regret that we could not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance to accommodate you when returning to our area so we can make it up to you.Sincerely,Hotel Management 

Business response:

Dear Shazia, Thank you for being our guest. Please accept our apologies for the inconvenience caused while you were here. We want to reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider does service our hotel on a routine basis. And we will address this with them to guarantee any future issues. Also, we will instruct our housekeeping team to double-check the rooms before allocating them to the guest. Also, we regret that you were disappointed with the appliances provid... read more

Business response:

Dear Kathya, Thank you for your outstanding review. We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for taking the time to share your experience with others, and we look forward to hosting many more visits to Extended Stay America. Sincerely,Hotel Management