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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old and dirty. Lots of weird people around. Breakfast was not available even it was listed
Business response:
Dear Guest, thank you for reviewing our hotel. We appreciate you pointing out specific items where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
close to what I needed cheap place
Business response:
Dear Margrit, thank you for sharing your review. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We are happy that our location was convenient for everything you wanted to do on this visit. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
The female staff member at the desk has a horrible attitude. She was rude and it was unnecessary. The elevator, hallways and staircases are filthy. The room was gloomy and cabinets filthy. The floor was sticky as well. The price is too high for the service received. The breakfast is a waist as well
Business response:
Dear Jontue, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we regret your housekeeping concerns; we do not take these concerns lightly and will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back ... read more
Great
Business response:
Dear OSCAR, thank you for the wonderful review of Extended Stay America. We are thrilled to read about how much you enjoyed your stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. We look forward to hosting you again. Sincerely, Hotel Management
Extended Stay Review Was OK. Facility showed it's age. Bed very comfortable. Couch worn and uncomfortable. Staff very nice and helpful.
Business response:
Dear Guest, thank you for choosing our hotel for your stay. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Not a pleasant stay The front lobby was dark and dingy and not very clean. There was a big plexi glass divider that was filthy between you and the front desk agent. We arrived in the late afternoon after 5 PM and both of our rooms were not ready only one was ready. When we did get into each room they were both not with a pleasing odor there were stains on the carpet all of the furniture was worn and shabby refrigerator wasn’t turned on it was smelly in both of the rooms. We were in room 230 and the room above us was loud and... read more
Business response:
Dear Alyssa, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.