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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean rooms, staff was great and helpful.
Business response:
Dear Kenrick, Thank you for sharing your experience with fellow travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their outstanding work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way.Sincerely,Hotel Management
Hubo corto mientras estábamos en la habitación
Another great stay at this location. The staff were excellent once again. Housekeeping was responsive, fresh linens were plentiful. The room was well maintained.
Business response:
Dear Kenrick, Thank you for choosing to stay with Extended Stay America. There is no greater compliment than to have a return guest who chooses us over our competitors due to their previous experience. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We are delighted you have made us your "home away from home" and look forward to welcoming you back soon.Sincerely,Hotel Management
Recepcionista mal humorado Generalmente siempre me quedó en este hotel,es básico pero bueno es para dormir,lamentablemente esta vez tuve una mala experiencia ya que el recepcionista no era muy amable y con respecto a una consulta que le hice acerca de que si el hotel aceptaba mascotas como dice en la paguina me dijo que si pero le tenía que pagar 100 dólares ahora ya !!! Le dije pero como si la paguina del hotel dice 25 por noche y insistente que se los debía pagar ahora ya!!!!! Le dije no solo es una consulta ,,porque por t... read more
Business response:
Dear Barbara, thank you for being our guest again. We are sorry for your experience at the hotel this time and certainly understand your disappointment with the pet fees. Please accept our apologies for any undue stress due to our policy regarding this issue. Also, we hope you will consider giving us another chance on your next visit to the city so we can provide you with the hospitality you deserve and are aware of.SincerelyHotel Management
it's a good
We had a non smoking room that reaked of cigarette smoke. It saturated every thing. Had trouble breathing because it was so strong.
When we got there, we were told that there were no rooms available, despite the fact that we had a confirmed reservation. Another couple was trying to check in at the same time that we were, and they were also told that there were no rooms available even though they also had a confirmed reservation. The two employees at the desk were rude and refused to even try to find somewhere else to stay. When I asked to speak to the manager, they refused. I will never stay in an Extended Stay America hotel again.
Business response:
Dear John, we are disappointed to learn about the challenges you experienced with your confirmed reservation. Also, we are sorry for our staff's behavior and inability to solve the issue. We assure you this is not normal for us, and we have worked with our team to prevent this type of situation from happening again. Everything we do aims to provide you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.