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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had odd smell to it. It smelled like the person before smoked weed in the room and then when they left, the housekeeping staff tried to cover it up with cleaning chemicals. The whole hotel did have a weird odor to it. Other than the smell, room was clean and staff were nice.
Business response:
Dear Jillian, we are glad to read you loved the cleanliness and our customer service. We assure you that we have shared your concern with our housekeeping staff to ensure such incidents do not deter the comfortable stay of our future guests. We hope to see you again at Extended Stay America as your preferred hotel.Sincerely,Hotel Management
Its was not good there at all will never go back to that one
Business response:
Dear John, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The customer service at the front desk was very unresponsive. There were 11 people smoking marijuana throughout the parking lot which made it very uncomfortable having my grandson with me. The folks in the parking kept staring as I unloaded my car which made me nervous. Don't feel safe at this hotel
Business response:
Dear Salvia, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
There were no sheets on the bed, no hot water to bathe in, no ice machine, no fresh or bottled water, no utensils in the kitchen, no breakfast as promised. When I complained to the desk clerk she said there was nothing she could do about it and that the room should not have been rented to me under those conditions. I need a full refund!
Business response:
Dear Patricia, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please get in touch with us for any assistance you may require. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Checking in at 9 pm was a headache. No one was at the desk and it took me more than 20 mins to get somebody to check me in. There was food from the previous guest left in the microwave. Day time staff was nice and helpful.
Business response:
Dear Conrad, we apologize for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused. Also, we are sorry our housekeeping staff overlooked some areas in your room. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We will share your feedback with the team to ensure we can take corrective measures to avoid any future occurrences. We hope to welcome you soon to provide you with the... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.