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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair value for price.
This is very much like any Stay America Suite. There were some good things and some not so good things. The area was nice and quiet and great for my two dogs. They have a great space for dog relief including accessible trash cans that were cleaned often. The hotel is very well maintained outside and in the halls and lobby. However, the room left much to be desired. The carpet had huge stains and so did the closet curtain. The couch had a huge rip in the arm and the smell was bad!
Business response:
Jennifer, thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. However, we are sorry you had some service issues in your room. We have shared your comments with the appropriate individuals, and we appreciate your patience. We hope you will consider us whenever you return to the area. Sincerely, Hotel Management
Run away from this place fast! I was there 5 nights. No towel change. Empty tissues. Chipped and worn furniture. Floor coming apart. Formica counters all chipped. Holes in sheet rock caused by door knobs and half assed repairs. Stated breakfast, but only granola bars and coffee with French vanilla non dairy cream. Nothing else available. Free hi speed internet turned out to be very slow. But fast internet available at $5.99 per day, I think. Loud neighboring guests playing loud music till almost midnight on work night. Staff... read more
Business response:
Brian, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Place smell like cigarettes smoke. The room was really hot and seemed like heat is on
Business response:
Prasanna, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managem... read more
The cleaners are to clean and checked by head. I booked a room an hour before I arrived at the hotel. The first room #315 was a complete mess. It was not clean. The second room was like a tornado had just erupted. The man on the second shift gave my room #110. It was clean but the heat was not working. The noise from the unit could not permit me to sleep. I had to turn it off to sleep in the cold.
Business response:
Michael, thank you for taking the time to leave a review. We apologize for the cleanliness and maintenance issues you encountered and for the frustrations or inconveniences caused. We will follow up on your concerns with the appropriate members of our team to be more diligent in our efforts going forward. We are grateful for your patience, and we hope to have another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.