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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff was very helpful. They were very accommodating when I wanted a later check out.
Business response:
Kenrick, thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management
Windows were left open, which made the room cold. Also plumbing needs to be fixed because it was loud.
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Everything was good
100% recomendado Para comenzar el hotel en si tiene buena apariencia desde cuando lo vez,la persona en recepción muy amable y tuvo mucha paciencia para buscar mi reservación ya que estaba con mi nombre mal escrito,pero logró solucionar el problema,la habitación es muy acogedora como un mini departamento,muy limpio todo,la cocina funciona muy bien,las personas de aseo muy amables,solo veníamos por la noche del miércoles y jueves ,pero es tan acogedor el lugar que decidimos quedarnos hasta el domingo,,de principio a fin es uno... read more
Business response:
On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, most notably our convenient location. Thank you for recommending us, and we look forward to serving you again soon. Sincerely, Hotel Management
Clean and Comfortable The room was clean and comfortable. It wasn’t the best but most definitely not the worst place we’ve stayed.
The lady at check-in was super friendly. She revealed we shared the same last name. Room had dust on the bedside table, paint peeling in the bathroom. We were disappointed with the area as well. We also thought there would have been more to the breakfast. It was granola bars and plastic wrapped muffins.
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased to know you liked our courteous staff and had a pleasant time while here. That said, we are sorry for not meeting all of your expectations. Your feedback is appreciated and we have taken note of it. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
This property was unfortunately extremely dirty and unsanitary. Found a roach in the actual door upon entering the room. After finding the courage to peek through the door without the roach moving towards me.. it smelled of smoke and everything was filthy.
Business response:
Thank you for your review of your stay. We were very disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are genuinely sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. S... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.