Extended Stay America - Washington, D.C. - Gaithersburg - South

Business response:

Thank you for recommending Extended Stay America and for the wonderful feedback. We are delighted to read you liked your spotless room and that you were impressed with the service we offer. It was a pleasure having you as our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we are able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Ernest, thank you for the wonderful rating of Extended Stay America! We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Michele, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Beth, thanks for the review. We are happy to read you liked our location and that you found us to be a good value. However, we are sorry for the issue you had while here and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for choosing Extended Stay America. It is a pleasure knowing you were impressed with our convenient location and that you received an excellent service from our staff. We look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management 

Business response:

Michele, thank you for making Extended Stay America your home away from home and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Alexis, thanks for staying with us again. Although you had an overall nice stay, we are sorry for the cleanliness issue you had and regret the inconvenience caused. We take the cleanliness very seriously, and steps are underway to ensure this does not happen again. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management