This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Service! Customer service is exceptionally friendly, kind and efficient.
Business response:
Cynthia, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management
Good Basic Stay We stayed here so we could get to a morning meeting nearby. The room is a decent size with basic facilities. It was clean and everything worked as it should. The mattress was a bit firm. We had to get extra sheets and blankets for the sofabed from the front desk as not everything was automatically stocked. Shower pressure was a bit weak. The breakfast had a pretty limited selection, but there were enough calories and coffee to get our day going. Overall, the price was competitive and it was OK for a night.
Business response:
Dagny, thank you for being our guest at Extended Stay America and for the feedback. We are glad to read you liked the service offered by our staff and that you had a pleasant stay. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Business response:
Dwayne, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Front desk was very nice, professional, and helpful.
Business response:
Kirstin, thanks for being our guest at Extended Stay America and for the wonderful feedback. We are thrilled to read we met all of your expectations and that you received an excellent service from our staff. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Not working today Elevator wasn’t working and Card key didn’t work 3 times
Business response:
Dominique, thank you for staying at Extended Stay America. Although you had an overall pleasant, we are sorry for the maintenance issues you experienced while you were here. We have shared your feedback with our team to check and fix them. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Lacking integrity First rooms shower looked as if it wasn't cleaned for some time with hairs everywhere, one of the washcloths was full of sombodies hair, when brought to the attention of staff I was told I would be given 15% refund for inconvenience but it turned out to be only $15, barely pays the tax for one night
Business response:
Thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. Your feedback has been discussed with our housekeeping team to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
The staff was friendly. The room was a decent size and the bed comfortable enough. But the room needed a little more attention to detail from the cleaning staff. I would say that the public areas were cleaned better than the rooms. And they seriously need to update their basic first-aide kit and the grounds men should do a better job with spreading the ice-melt.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback is appreciated as it will help us improve our facilities moving forward. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.4 star rating with 808 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.