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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lacking integrity First rooms shower looked as if it wasn't cleaned for some time with hairs everywhere, one of the washcloths was full of sombodies hair, when brought to the attention of staff I was told I would be given 15% refund for inconvenience but it turned out to be only $15, barely pays the tax for one night
Business response:
Thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. Your feedback has been discussed with our housekeeping team to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
The staff was friendly. The room was a decent size and the bed comfortable enough. But the room needed a little more attention to detail from the cleaning staff. I would say that the public areas were cleaned better than the rooms. And they seriously need to update their basic first-aide kit and the grounds men should do a better job with spreading the ice-melt.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback is appreciated as it will help us improve our facilities moving forward. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
Business response:
Luis, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Ugh ok for a one night stay Wasn’t the cleanest hotel. Beds were super hard.
Business response:
Sandra, thank you for being a guest at our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness and bedding issues you encountered while being here. Your observations have been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Great Location stay Amazing ammenaties..................................... ... ..... ................ . ..... . . ... . . . ........ .. .. . . ... ..
Business response:
Lasel, it was a pleasure having you as our guest at Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Terry, thank you for your excellent rating. We are thrilled to know you liked our offerings and had an excellent stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management
Convenient location and good value.
Business response:
Thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you loved the convenience of our location and found us to be an excellent value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.3 star rating with 775 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.