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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at the hotel which we pre paid through Expedia for. I was told that my credit card was declined and that I would need to pay now for the rooms. My father pays before I am able to bring up my reservation. After I prove to them I already paid with Expedia they refuse to credit my father back. The woman at the desk tries to give me some weak explaination of why they think it was declined even though I can see it was paid on my credit card over a month earlier. She resorts to telling us the manager would be in at 7am ... read more
Business response:
Thank you for sharing your review with us. We are very sorry to know about your experience. We will follow up on your feedback with the appropriate individuals to get a better understanding of what happened. We appreciate your patience in the meantime. Thank you. Sincerely, Hotel Management
Horrible WiFi The room overall was great! However, the WiFi was horrible and they wanted to charge an extremely fee for better service which upset me because it stated when I booked the room it had free WiFi! I finally had to take advantage a a day service for the WiFi for a total of 5.99 and I just noticed on my transactions the property charged me 22.99 and I can’t get anyone to reverse this charge! I am very unhappy about this charge!
Business response:
Jeannette, thank you for your review. Although you had an overall pleasant stay with us, we are sorry for the inconvenience you had due to the wifi. We are working with our service provider to ensure we have the proper connectivity throughout our hotel. Meanwhile, for any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. On behalf of everyone here, we look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Okay Experience was okay. Front desk attendant was not so great
Business response:
Louis, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us. However, we regret that you did not experience the best from our front desk staff. We appreciate your comments and will share your feedback appropriately. Thank you for choosing our hotel, and we look forward to seeing you again soon. Sincerely, Hotel Management
It was wonderful and I really enjoy my stay the staff are very good pleasant always want to help infact they excellent.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.