Extended Stay America - Washington, D.C. - Gaithersburg - South

Business response:

Luis, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Sandra, thank you for being a guest at our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness and bedding issues you encountered while being here. Your observations have been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Lasel, it was a pleasure having you as our guest at Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Terry, thank you for your excellent rating. We are thrilled to know you liked our offerings and had an excellent stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you loved the convenience of our location and found us to be an excellent value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Tim, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Joanne, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know our facilities and service were to your satisfaction. We liked being of your service. Please visit with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

David, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management