This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was given away after it was booked. was given a smaller room and an "oh well" attitude. all of this happened hours before check-in. What's the purpose of booking through Hotels.com if you run the risk of not getting what you booked??
Business response:
Tim, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Emergency room Me and my 3 girls got put out of my father and Stepmother's house because my step mom has something against me and we needed a place to stay immediately that was going to be affordable and comfortable. This place was just what we needed after the day we had of that non sense.
Business response:
Joanne, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know our facilities and service were to your satisfaction. We liked being of your service. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
David, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
First room had electrical problems. We were placed in a new room and giving a credit James the night manager had exceptional customer service.
Business response:
Nancy, thank you for being our guest at Extended Stay America. We are glad to know you loved the service provided by James and that he made your visit a memorable one. Your compliments will be shared with him for a job well done. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
James has AWESOME customer service skills!!! In our first room the electrical outlets did not work. James, the night manager, was AWESOME. Got us a working room and the rest of our stay was good!
Business response:
Nancy, thanks for the gracious review. Our staff is committed to providing excellent service, so James will be happy to know his efforts helped make your stay a great one. It was such a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Wow - Jon, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Great 2 days! The room was excellent. Very clean and so comfortable. The staff was so so accomodating and nice. Whenever I'm in town, I'm staying here.
Business response:
Carlos, thank you for returning to stay at Extended Stay America. We are thrilled to read you loved our courteous service and your well-appointed room. We appreciate your patronage look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.3 star rating with 775 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.