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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
The rooms smelled of cigarettes, soiled sheets Checked into the first room #327 and the window was left open with no screen and there was a bee, mosquito's, lady bug and some other insect in the room. On my way out to dinner I expressed my concern of more bugs being in the room to the front desk and she said she would change my room when I got back to the hotel. I got back and there was still insects in my room so the front desk changed my room to the first floor room #122 room still smelled of cigarettes but i was extremely... read more
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more
Great 2 days! The room was excellent. Very clean and so comfortable. The staff was so so accomodating and nice. Whenever I'm in town, I'm staying here.
Business response:
Carlos, thank you for returning to stay at Extended Stay America. We are thrilled to read you loved our courteous service and your well-appointed room. We appreciate your patronage look forward to your next visit. Sincerely, Hotel Management
Business response:
Debashish, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Mahmoud, thank you for being our guest at Extended Stay America and for the five-star rating. We are thrilled to know we meet all of your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was perfect for us We were tired and happy and greatful to stay at extended stay in MD on our way to OH. it was perfect for us.
Business response:
Melanie, thank you for reviewing your stay at Extended Stay America. We're happy you enjoyed everything we have to offer and that you had a perfect time with us. We enjoyed being of your service and look forward to seeing you again soon. Sincerely, Hotel Management
It was fine, only thing there was not coffee in the room at our disposal. We had to go to the lobby to request some cups. Other than that, the stay was comfortable
Business response:
Frank, thank you for staying at Extended Stay America. We are glad your overall visit was pleasant, but we are sorry if our dishware policy was not communicated to you. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
Use For Longer Stay Okay for one night. It would be quite good if staying for several days or weeks
Business response:
Paul, thanks for being our guest. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Dennis, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.