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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The guest services was horrible. Wifi connection was very bad. It has false advertising about breakfast included. It is not a real breakfast. It is a to-go breakfast.
Business response:
Dear Mohammad, Thank you for being our guest. We apologize for your internet issues and understand your disappointment with our grab-and-go breakfast options not meeting your expectations. Your valuable remarks are already shared with our team for quick review and action. Additionally, your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your tr... read more
Do NOT stay here! Keep driving! Worst hotel I’ve ever been to. There is only employee trying to check people into rooms that weren’t available or had no mattress. She spoke broken English which made it difficult to explain that we booked a room with a king bed but she said they have not king beds even though it showed up online. The lobby is so dingy and uninviting. Hallways smelled like cigarette smoke, cat pee and maple syrup. When checking mattress for bed bugs, found crumbs and dust all over the box spring. Surprisingly ... read more
Business response:
Dear Guest, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to... read more
Pictures looked good on paper, but not so much
Business response:
Dear David, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management
The room was not ready at the time of check in, I was giving a different room than what I had paid for. It was imposible to sleep in the room because of the strong smell of weed, I tripped several time because of the carpet by the bathroom was lifted up. The furniture with stain and ripped off. Cabinet falling apart. When I went to the front desk I waited almost 30 minutes but no one showed up to complain about the room so I decided to leave and not stay in the place. I wish I could get my money back and would never stay at ... read more
Business response:
Dear Juana, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not ... read more
Room was without a bed spread, no pillow cover on one pillow. No TV remote, no ice machine
Business response:
Dear Keith, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the missing bedspread, pillow cover, TV remote, and the lack of an ice machine. This does not meet our service standards, and we appreciate you bringing it to our attention. Thank you for your feedback. We will address the issues you experienced and aim to provide a comfortable stay for all guests. Please let us know if there is anything we can do to make things right. We appreciate your... read more
Very dirty and cockroaches everywhere. Bad bathroom and very bad bedcovers/ bedsheets. Bad small in the elevator. I kill over three cockroaches in the room and one on the bed. And quickly left the hotel. The hotel should be closed down for massive renovation or disinfection asap.
Business response:
Dear Philip, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management
Roach Motel!! Learn from my mistakes! I should have seen the red flags as soon as I walked in the lobby. It smelled of pot and smoke, and there were dust bunnies along all the walls. My third sign was that the room we booked was the last king be and the toilet was broken. The front desk offered to cancel and refund or move down to a queen. I should have canceled right there and then regardless of our rushed scheduled to get to an event. Instead we made a huge mistake and agreed to take the queen. We should have just refused ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effort... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.